Thai-Speaking Customer Issue Resolution Analyst

3M; Taguig; On-site; PHP 540,000 - 720,000; Full time

Job summary

3M Global Service Center Philippines is seeking a Customer Issue Resolution (CIR) Analyst to manage end-to-end CIR activities, including credit and collections and complaints management. You will log, analyze, and escalate issues, coordinating with cross-functional teams to resolve them and drive service quality for external customers.

Ideal candidates have a bachelor’s degree with at least 2 years in CIR/billing/credit roles, English proficiency, and strong analytical and Excel/Salesforce

Qualifications

• Bachelor level degree required.
• Minimum 2 years in CIR/Billing/Credit role.
• Proficiency in English; Thai language proficiency required.
• Experience coordinating with cross-functional teams.
• Proficient with Excel and Salesforce.

Responsibilities

• Log and analyze customer complaints; determine root cause.
• Coordinate with quality, operations, and customer service to resolve issues.
• Communicate resolutions and status updates to customers.
• Monitor overdue balances and coordinate collections with internal teams.
• Prepare aging reports and assist month-end AR.
• Support process improvements and data-driven insights.

Skills

Analytical

Detail-oriented

Communication skills

Team player

English proficiency

Education

Bachelor degree

Tools

Excel

Microsoft Office

Salesforce

Job description

3M Global Service Center Philippines is seeking a Customer Issue Resolution (CIR) Analyst to manage end-to-end CIR activities, including credit and collections and complaints management. You will log, analyze, and escalate issues, coordinating with cross-functional teams to resolve them and drive service quality for external customers.

Ideal candidates have a bachelor’s degree with at least 2 years in CIR/billing/credit roles, English proficiency, and strong analytical and Excel/Salesforce