Billing & Collections Resolution Specialist

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 400,000 - 650,000; Full time

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a Finance/CIR professional to lead end-to-end issue resolution in billing, disputes, and collections. You will partner with customers and internal teams to ensure data accuracy, timely responses, and proactive problem solving.

The role requires a Bachelor's degree with at least two years in finance, AR/collections or pricing, as well as experience with ERP/CRM systems, Excel (VLOOKUP, pivot), and Power BI.

Qualifications

• Bachelor's degree required, with minimum two years in finance, AR/Collections, pricing or handling a financial account.
• Experience with ERP and CRM systems.
• Proficient in Excel, including conditional formulas, VLOOKUP, and pivot tables.
• Experience with Power BI reporting and automation tools.
• Continuous improvement mindset; ability to learn quickly.
• Strong detail orientation and analytical skills.
• Ability to collaborate with cross-functional teams.
• Self-motivated with ability to independently solve problems.
• Excellent written and verbal English communication.

Responsibilities

• Leads end-to-end CIR activities: billing, disputes, returns, and collection actions to secure timely payment.
• Partners with customers and internal teams to ensure accurate CIR data and timely responses.
• Communicates clearly via email and phone interactions.
• Manages past-due collections, identifies billing errors, and optimizes invoice processing cycles.
• Develops creative solutions for complex issues using financial principles.
• Supports process improvements and tools; participates in cross-functional projects.
• Attends meetings to address ongoing issues and maintain quality culture.
• Acts as liaison across teams and supports process improvement initiatives.

Skills

Analytical skills

Attention to detail

Communication skills

Problem solving

Time management

Customer focus

Cross-functional collaboration

Self-motivation

Education

Bachelor's degree

Tools

ERP system

CRM system

Excel

Power BI

Job description

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a Finance/CIR professional to lead end-to-end issue resolution in billing, disputes, and collections. You will partner with customers and internal teams to ensure data accuracy, timely responses, and proactive problem solving.

The role requires a Bachelor's degree with at least two years in finance, AR/collections or pricing, as well as experience with ERP/CRM systems, Excel (VLOOKUP, pivot), and Power BI.