Japanese Language Learning Admin – Training Ops

IBM; Philippines; In loco; PHP 300.000 - 540.000; Tempo pieno

Descrizione del lavoro

IBM Philippines is seeking a Learning Admin to manage end-to-end learning administration for client projects. You will create and manage courses in the client LMS, schedule sessions, roster management, and communicate with employees about upcoming classes.

The role requires a Bachelor's degree, strong English, basic Excel, and willingness to work shifting hours; ERP exposure is a plus. Prior BPO experience is preferred.

Competenze

• Bachelor's/College degree, preferably Human Resources or equivalent.
• Similar work experience in a BPO or fast-paced setting.
• Good English communication (verbal & non-verbal) skills.
• Basic computer and internet navigation skills.
• Amenable to working in shifting/night schedule.
• Basic MS Excel.

Mansioni

• Create and manage Learning courses in the client LMS based on approved requests.
• Create and manage classes/sessions with start/end date, time, location, and instructor.
• Roster management: handle registrations and cancellations.
• Notify employees about upcoming classes via email (registrations, instructions, etc.).
• Handle pre-, in-, and post-session activities and duties as needed.
• Trigger post-class feedback surveys and process completion credits.
• Prepare and share evaluation summaries from survey results.
• Provide standard Learning reports on request and address learner questions.
• Ensure adherence to Learning admin process maps, SLAs, and global standards.

Conoscenze

English communication

Time management

Attention to detail

Data entry

Formazione

Bachelor's Degree

Strumenti

MS Excel

ERP systems

Descrizione del lavoro

IBM Philippines is seeking a Learning Admin to manage end-to-end learning administration for client projects. You will create and manage courses in the client LMS, schedule sessions, roster management, and communicate with employees about upcoming classes.

The role requires a Bachelor's degree, strong English, basic Excel, and willingness to work shifting hours; ERP exposure is a plus. Prior BPO experience is preferred.