Learning Admin & Training Operations Specialist

IBM; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Job summary

IBM Consulting is seeking Learning Admin professionals to handle end-to-end learning administration for client projects across regions. You will support instructors, learners, and learning teams by performing administrative tasks, creating courses in the LMS, and managing sessions with dates, times, and locations.

Responsibilities include roster management, communications to employees, feedback surveys, and generating evaluation reports.

Qualifications

• Bachelor's degree in HR or related field.
• Experience in a BPO or similar fast-paced setting is preferred.
• Good English communication (verbal & non-verbal) skills.
• Basic computer and internet navigation skills.
• Amenable to shifting/night schedule.
• Basic MS Excel proficiency.

Responsibilities

• Assist instructors, learners, and learning teams with administrative tasks.
• Create and manage Learning courses in the client LMS based on approved requests.
• Schedule classes with start/end dates, times, locations, and instructors.
• Roster management for registrations and cancellations.
• Notify employees about upcoming classes via emails and joining instructions.
• Generate and share evaluation summaries from survey results.
• Prepare standard learning reports and handle learning-related queries.
• Follow the learning process flow and SLA guidelines.

Skills

English communication skills

Basic MS Excel

Computer and internet navigation

Education

Bachelor's Degree

Tools

Learning Management System (LMS)

Job description

IBM Consulting is seeking Learning Admin professionals to handle end-to-end learning administration for client projects across regions. You will support instructors, learners, and learning teams by performing administrative tasks, creating courses in the LMS, and managing sessions with dates, times, and locations.

Responsibilities include roster management, communications to employees, feedback surveys, and generating evaluation reports.