Learning Practitioners – Japanese Bilingual

Hakkōda, an IBM Company; Quezon City; On-site; PHP 335,000 - 580,000; Full time

Job summary

IBM Business Services in Quezon City is seeking a Learning Administration professional to support end-to-end learning operations across client projects. You will manage LMS content, schedule classes, and coordinate instructors while ensuring timely communications to employees.

The role requires a Bachelor’s degree, good English, and the ability to handle multiple priorities in a fast-paced BPO environment. You will work on shifting/night schedules and contribute to high-quality learning

Qualifications

• Bachelor's degree or college degree in HR or related field.
• Strong spoken and written English.
• Experience in BPO or fast-paced environments.
• Basic computer and internet navigation skills.

Responsibilities

• Create and manage Learning courses in the client LMS per approved requests.
• Schedule classes with start/end dates, locations, and instructors.
• Roster management and class registrations.
• Notify employees about upcoming classes via email and instructions.
• Process completion credits based on attendance hours.
• Prepare and share evaluation summaries and standard Learning reports.
• Handle Learning-related queries through approved channels.
• Ensure adherence to defined SLAs and global processes.

Skills

English communication

Time management

Schedule flexibility

Education

Bachelor's degree in Human Resources or equivalent

Tools

MS Excel

ERP systems

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. The Learning function is a part of the broader HR Services and is primarily focused towards managing End to End Learning administration for the client to deliver the training in all areas across all regions on the project. Learning Admins will assist the instructors, learners, learning teams etc via delivering admistrative tasks. The activities includes but not limited to:

• Creating and managing Learning courses in the client Learning Management System, based on the request received from the client approved requesters.
• Creating and managing Class/sessions, with a specific start and End date & time, Location, Instructor etc... to deliver the Course content effectively, based on the request received from the client approved requesters.
• Roster Management: Managing the Registration/Cancellation for the classes.
• Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc...)
• Responsibilities may include management of pre-, in-, and post session activities and duties
• Triggering feedback survey for the classes completed
• Processing the Completion credit for the Learners attending the class based on the allocated hours of the session
• Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants
• Providing standard Learning Reports based on the request received
• Handling the Learning related queries received through client approved channels
• Establish clear understanding of the Learning process flow and related activities
• Strictly follow the Learning Admin process map, procedures and job aids to execute the assigned requests appropriately
• Strict adherence to the defined Service Level Agreements (SLAs)
• Ensure quality compliance as per the defined standard Global process model
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor including responding to emails and enquires in a timely manner
• Assists with client initiatives and other projects as assigned
• Ensures client organizational policies and processes are followed
• Timely communication with clients or stakeholders or key dependencies for any required information related to request or any problems encountered Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent Similar work experience especially in a BPO or similar fast-paced setting Good English Communication(verbal & non verbal)Skills Basic computer and internet navigation skills Amenable to working in shifting/night schedule Basic

MS Excel

ERP working experience Ability to prioritize tasks, manage multiple priorities and tight deadlines Highly organized, analytical, results-oriented and has keen on details" Philippines Enterprise Operations Professional QUEZON CITY, PH (0856) IBM Business Services