Japanese Bilingual Learning Admin – Client LMS Support

Hakkōda, an IBM Company; Quezon City; On-site; PHP 335,000 - 580,000; Full time

Job summary

IBM Business Services in Quezon City is seeking a Learning Administration professional to support end-to-end learning operations across client projects. You will manage LMS content, schedule classes, and coordinate instructors while ensuring timely communications to employees.

The role requires a Bachelor’s degree, good English, and the ability to handle multiple priorities in a fast-paced BPO environment. You will work on shifting/night schedules and contribute to high-quality learning

Qualifications

• Bachelor's degree or college degree in HR or related field.
• Strong spoken and written English.
• Experience in BPO or fast-paced environments.
• Basic computer and internet navigation skills.

Responsibilities

• Create and manage Learning courses in the client LMS per approved requests.
• Schedule classes with start/end dates, locations, and instructors.
• Roster management and class registrations.
• Notify employees about upcoming classes via email and instructions.
• Process completion credits based on attendance hours.
• Prepare and share evaluation summaries and standard Learning reports.
• Handle Learning-related queries through approved channels.
• Ensure adherence to defined SLAs and global processes.

Skills

English communication

Time management

Schedule flexibility

Education

Bachelor's degree in Human Resources or equivalent

Tools

MS Excel

ERP systems

Job description

IBM Business Services in Quezon City is seeking a Learning Administration professional to support end-to-end learning operations across client projects. You will manage LMS content, schedule classes, and coordinate instructors while ensuring timely communications to employees.

The role requires a Bachelor’s degree, good English, and the ability to handle multiple priorities in a fast-paced BPO environment. You will work on shifting/night schedules and contribute to high-quality learning