ITAM & SAM Lead: CMDB, Discovery & Automation

Qualfon; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Qualfon is seeking a skilled ITAM/ITSM/CMDB administrator to manage Freshservice, Device42, and related discovery platforms in a dynamic IT environment. You will design configurations, maintain CMDB structures, and enforce governance standards to ensure data quality and service reliability.

The role involves integrating discovery sources, setting up workflows, and coordinating with security, procurement, and application owners to support incident, change, and compliance processes.

Qualifications

• 3-5+ years of ITAM/ITSM/CMDB administration or related technical platform administration.
• Hands-on administration experience with asset management platforms and CID relationships.
• Experience configuring asset models, CI data models, workflows, dashboards, and integration rules.

Responsibilities

• Administer ITSM/ITAM/SAM/CMDB and discovery platforms like Freshservice or Device42.
• Configure platforms from scratch and redesign configurations including modules, asset types, CI classes, and governance settings.
• Define and enforce CMDB standards, governance, and reconciliation between discovery, procurement, and ITAM records.
• Design, configure, and maintain CMDB structure and relationships, ownership, and service mapping.
• Coordinate discovery prerequisites and monitor coverage, failures, and data quality issues.
• Maintain platform administration documentation, runbooks, and data dictionaries.

Skills

ITSM

ITAM

SAM

CMDB

Discovery

Asset management

Governance

Data reconciliation

Dashboards

Automation

Tools

Freshservice

Device42

SCCM/MECM

Intune

Job description

Qualfon is seeking a skilled ITAM/ITSM/CMDB administrator to manage Freshservice, Device42, and related discovery platforms in a dynamic IT environment. You will design configurations, maintain CMDB structures, and enforce governance standards to ensure data quality and service reliability.

The role involves integrating discovery sources, setting up workflows, and coordinating with security, procurement, and application owners to support incident, change, and compliance processes.