IT Asset Management Lead: CMDB, SAM & Discovery

Qualfon; Metro Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

Qualfon in the Philippines is seeking an experienced ITAM/ITSM/CMDB administrator to manage CMDB, discovery, and asset data platforms. You will configure Freshservice, Device42 or equivalent tools, adapt CI classes, and design workflows, dashboards, and governance.

The role emphasizes data accuracy, governance, and ITIL-aligned processes across hardware and software assets. Primary responsibilities include setting up discovery sources, maintaining synchronization, and ensuring data quality

Qualifications

• 3-5+ years of experience in ITSM, ITAM, SAM, CMDB administration, IT operations, systems administration, infrastructure support, software asset management, or a related technical platform administration role.
• Hands-on administration experience with ITSM, ITAM, SAM, CMDB, discovery, endpoint inventory, or asset data platforms such as Freshservice, Device42, SCCM/MECM, Intune, or equivalent tools.
• Experience configuring asset models, software models, CI data models, fields, forms, workflows, automations, dashboards, relationships, discovery settings, synchronization rules, data imports, or system integrations.
• Practical understanding of CMDB concepts, CI relationships, lifecycle states, service mapping, configuration management governance, and ITIL-aligned service management processes.
• Experience with Software Asset Management processes such as software inventory, license tracking, entitlement management, software normalization, license reconciliation, usage reporting, reclamation, and compliance reporting.
• Familiarity with common software licensing concepts such as named-user, device-based, subscription, SaaS, concurrent, enterprise agreement, server, core, processor, and usage-based licensing models.
• Hands-on experience with discovery or inventory tools, including scan configuration, credential management, discovery troubleshooting, data normalization, software recognition, reconciliation, connector setup, or integration management.
• Working knowledge of infrastructure environments such as Windows and Linux servers, endpoints, basic networking, virtualization, cloud resources, databases, application services, and endpoint management platforms.
• Ability to analyze data quality issues, resolve discrepancies, and establish repeatable governance, reconciliation, exception-management, and audit-readiness processes.
• Understanding of administrative access controls, change management, credential security, least-privilege access, and separation-of-duties expectations for ITSM, ITAM, SAM, CMDB, and discovery platforms.
• Strong documentation, reporting, dashboarding, communication, and stakeholder-management skills.
• Ability to work cross-functionally with technical teams, non-technical stakeholders, vendors, auditors, procurement, finance, legal, security, and compliance partners.
• Preferred: Direct administrator experience with Freshservice and/or Device42, including ITAM, SAM or software inventory, CMDB, discovery, integrations, dashboards, or ADM/service dependency mapping.

Responsibilities

• Administer Freshservice, Device42, or equivalent ITSM, ITAM, SAM, CMDB, discovery, and asset data platforms.
• Configure platforms from scratch or redesign existing configurations, including modules, asset types, software models, license types, CI classes, fields, forms, workflows, automation rules, notifications, dashboards, roles, permissions, and governance settings.
• Set up and maintain discovery sources, scan ranges, schedules, credentials, collectors, agents, probes, API connections, synchronization jobs, software recognition rules, and reconciliation rules.
• Configure request, approval, assignment, reclamation, retirement, and exception workflows for hardware assets, software assets, and CMDB updates.
• Troubleshoot platform configuration, integration, discovery, synchronization, data import, software normalization, and data quality issues.
• Maintain platform administration documentation, configuration standards, data dictionaries, CI class definitions, software model standards, license data standards, discovery runbooks, and operating procedures.
• Design, configure, and maintain the CMDB structure, including CI classes, asset attributes, software and application records, lifecycle states, ownership fields, relationship types, business service mapping, and dependency structures.
• Define and enforce CMDB standards for naming, classification, required fields, ownership, support groups, relationship mapping, lifecycle status, environment, criticality, and authoritative data sources.
• Establish reconciliation processes between discovery tools, endpoint management systems, software inventory sources, procurement records, identity systems, ITSM records, ITAM repositories, and SAM records.
• Identify and resolve duplicate, incomplete, stale, orphaned, incorrectly classified, or conflicting asset, software, and CI records.
• Ensure CMDB data supports incident, request, change, problem, security, audit, vulnerability, software compliance, and service management processes.
• Maintain CMDB governance documentation, data ownership rules, exception-handling processes, and quality metrics.
• Discovery & Application Dependency Mapping: Configure and maintain discovery capabilities for endpoints, servers, network devices, virtual infrastructure, cloud resources, databases, application components, and discovered software installations.
• Integrations, Automation & Reporting: Configure and maintain integrations, build workflows, automation rules, dashboards, and data quality controls.
• Stakeholder Coordination, Governance & Process Ownership: Serve as administrator for ITAM, SAM, CMDB, discovery, and related ITSM configurations; collaborate with multiple teams to align data with requirements.

Skills

ITSM

ITAM

SAM

CMDB

Discovery

Tools

Freshservice

Device42

SCCM/MECM

Intune

Job description

Qualfon in the Philippines is seeking an experienced ITAM/ITSM/CMDB administrator to manage CMDB, discovery, and asset data platforms. You will configure Freshservice, Device42 or equivalent tools, adapt CI classes, and design workflows, dashboards, and governance.

The role emphasizes data accuracy, governance, and ITIL-aligned processes across hardware and software assets. Primary responsibilities include setting up discovery sources, maintaining synchronization, and ensuring data quality