IT Technical Support

Top 1 Cosmetics and Skin Care Manufacturing Co.; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Top 1 Cosmetics and Skin Care Manufacturing Co. is seeking an on-site IT Support professional in Quezon City with 1–3 years of hands-on experience. The role covers desktop, laptop, printer, and software issue resolution, OS/software/hardware installation, and user training.

The ideal candidate holds a Bachelor's degree and is comfortable working collaboratively with the IT team to maintain network infrastructure, perform updates, backups, and documentation for common tasks.

Qualifications

• 1–3 years of hands-on IT support experience.
• Bachelor's degree in IT or related field.
• On-site role based in Quezon City, Philippines.

Responsibilities

• Provide first-line hardware, software, and network support to employees or clients.
• Diagnose and resolve desktop, laptop, printer, and software issues.
• Install, configure, and maintain OS, software, and hardware for end-users.
• Provide training on company systems and tools.

Skills

Desktop support

Networking basics

Troubleshooting

User training

Technical documentation

Technical support

Education

Bachelor's degree

Tools

Windows OS

Printers & peripherals

Antivirus software

Backups & DR

Firewalls & network gear

Job description

Top 1 Cosmetics and Skin Care Manufacturing Co.

Negotiable

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Technical Support

Provide first-line support for hardware, software, and network-related issues, both remotely and in person, to employees or clients.

Troubleshooting & Issue Resolution

Diagnose and resolve technical issues related to desktops, laptops, printers, networking, and software applications.

Install, configure, and maintain operating systems, software, and hardware for end-users.

Provide guidance and training to employees on how to use company systems, software, and tools effectively.

Assist in maintaining and troubleshooting the company’s network infrastructure, including routers, switches, and firewalls.

Software & Hardware Maintenance

Ensure software updates, patches, and antivirus definitions are current. Maintain inventory of all IT assets.

Manage backup systems to ensure data integrity and implement disaster recovery procedures.

Maintain records of IT issues, troubleshooting steps, and resolutions. Document procedures for common IT tasks.

Work closely with other departments and IT team members to implement new systems or technologies and ensure smooth integration.