IT Technical Support

Sundust Bros Corporation; Philippines; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Job summary

Sundust Bros Corporation invites applicants for an On-site IT Helpdesk role in Quezon City. The position requires a Bachelor’s degree in Information Technology or Computer Science and 0–2 years of experience. It is a full-time role with health insurance benefits.

You will provide first-line technical support for hardware and software, troubleshoot system and network problems, assist in setting up new user accounts and workstations, and collaborate with the IT team to improve support processes.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 0–2 years of experience.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer-oriented attitude.
• Ability to work well in a team and follow instructions.

Responsibilities

• Provide first-line technical support for hardware and software issues.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Assist in setup and configuration of new user accounts and workstations.
• Maintain records of issues and solutions for future reference.
• Collaborate with IT team to improve and streamline support processes.

Skills

Problem solving

Attention to detail

Communication

Customer focus

Education

Bachelor's degree in IT/CS

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

Insurance Health & Wellness

Life Insurance

Description

• Provide first-line technical support for hardware and software issues.


• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.


• Assist in the setup and configuration of new user accounts and workstations.


• Maintain records of issues and solutions for future reference.


• Collaborate with the IT team to improve and streamline support processes.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field.


• Experience Level: 0–2 years.


• Skills and Competencies: Strong problem-solving skills and attention to detail.


• Qualities and Traits: Excellent communication skills and a customer-oriented attitude.


• Responsibilities and Duties: Ability to work well in a team and follow instructions effectively.