IT Technical Support

Dermcare Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technology solutions company in Metro Manila, Philippines is seeking a Customer Technical Support representative. The role involves handling customer technical issues, providing timely resolutions, and maintaining proficiency in product offerings. Ideal candidates should possess a Bachelor's degree in a related field and demonstrate problem-solving and communication skills. This entry-level position may require shift work to accommodate various time zones.

Qualifications

• Entry-level position, less than 1 year of experience required.
• Ability to adapt quickly to new technologies.
• Detail-oriented and patient with customers.

Responsibilities

• Act as first point of contact for technical issues.
• Gather customer information and diagnose concerns.
• Document customer interactions and escalate issues.

Skills

Proficiency in computer systems and software

Strong problem-solving skills

Excellent communication skills

Customer service skills

Education

Bachelor's degree in Information Technology or related field

Job description

Overview

Act as the first point of contact for customer technical issues, providing timely and accurate resolution for Dermcare Inc. products. Gather customer information, diagnose concerns, and ensure proper troubleshooting processes. Educate and guide customers through available support resources. Document customer interactions and escalate complex issues to relevant departments. Maintain proficiency in Dermcare Inc.'s offerings and stay informed on industry trends.

Responsibilities

• Act as the first point of contact for customer technical issues, providing timely and accurate resolution for Dermcare Inc. products.
• Gather customer information, diagnose concerns, and ensure proper troubleshooting processes.
• Educate and guide customers through available support resources.
• Document customer interactions and escalate complex issues to relevant departments.
• Maintain proficiency in Dermcare Inc.'s offerings and stay informed on industry trends.

Qualifications

• Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience Level: Entry-level position, less than 1 year of experience required.
• Skills and Competencies: Proficiency in computer systems and software, strong problem-solving skills, excellent communication and customer service skills.
• Working Conditions: Office environment, may require shift work to cover various time zones.
• Qualities and Traits: Patient, detail-oriented, able to work independently and as part of a team, adapts quickly to new technologies.