IT Technical Support

Accent Micro Technologies, Inc.; Muntinlupa; Presencial; PHP 223.000 - 357.000; Jornada completa

Descripción de la vacante

Accent Micro Technologies, Inc. is seeking an IT Technical Support professional to provide Level 2 onsite support for retail POS systems and assist employees and tenants.

The role requires working onsite six days a week, Monday to Saturday, and delivering timely solutions to technical issues while documenting incidents and reports. Responsibilities include troubleshooting hardware, software, and network problems, guiding users through solutions, preparing shift reports, and escalating unresolved

Formación

• Graduate of an IT-related course (CS/IT/CE or equivalent).
• Experience in IT Technical Support, Helpdesk, or Service Desk is an advantage.
• POS system experience is an advantage.
• Knowledge of basic hardware, software, and network troubleshooting.
• Good communication and customer service skills.
• Ability to handle technical concerns and provide timely solutions.
• Willing to work onsite, six days a week (Mon-Sat).

Responsabilidades

• Provide Level 2 onsite support for retail POS systems.
• Receive, record, process, and monitor incidents and service requests.
• Respond to technical concerns via phone, email, or messages.
• Troubleshoot hardware, software, and network issues and guide users.
• Escalate unresolved issues to higher levels of support.
• Prepare Pre-Shift and End-of-Shift reports.
• Collect and upload tenants' daily sales reports.
• Perform other IT support tasks related to retail operations.

Conocimientos

IT support experience

Customer service

Troubleshooting

POS familiarity

Educación

IT-related degree

Descripción del empleo

We are looking for an IT Technical Support professional who will provide technical assistance and Level 2 onsite support for retail Point-of-Sale (POS) systems.

Work Location: Onsite
Work Schedule: 6 Days a Week (Monday to Saturday)

Key Responsibilities:

• Provide technical support and assistance to employees and tenants.

• Deliver Level 2 onsite technical support for retail POS systems.

• Receive, record, process, and monitor incidents and service requests.

• Respond to technical concerns through phone calls, emails, and messages.

• Perform basic troubleshooting and identify technical issues through diagnostic techniques.

• Guide users through the problem-solving process.

• Troubleshoot common issues involving usernames, passwords, system navigation, and hardware and software verification.

• Escalate unresolved technical issues to the appropriate level of support.

• Provide accurate information and assistance regarding IT products and services.

• Collect and upload tenants' daily sales reports.

• Troubleshoot POS connectivity issues.

• Prepare Pre-Shift and End-of-Shift reports.

• Perform other IT support-related tasks as assigned, particularly those related to retail operations.

Qualifications

• Graduate of any IT-related course (Computer Science, Information Technology, Computer Engineering, or equivalent).

• With experience in IT Technical Support, Helpdesk, or Service Desk is an advantage.

• POS (Point-of-Sale) system experience, preferably in a retail environment, is an advantage.

• Knowledge of basic hardware, software, and network troubleshooting.

• Good communication and customer service skills.

• Ability to handle technical concerns and provide timely solutions.

• Willing to work onsite, six (6) days a week, from Monday to Saturday.