IT Technical Support

FC Home Center; Manila; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

Life Insurance

Job Training

Job summary

FC Home Center in Manila is seeking a fresh graduate for a full-time onsite IT support role. You will install, diagnose, repair, maintain and upgrade hardware and software to ensure optimal performance for end users.

Responsibilities include timely troubleshooting, regular backups, IMAC tasks, and accurate documentation of incidents. Strong verbal and written communication with team and users is required.

Qualifications

• Fresh graduates with a Bachelor’s degree in IT/CS/MIS/Electronics or equivalent.
• ICT strand graduate with 6 months to 1 year IT troubleshooting experience.
• Willing to work overtime and deployment to assigned areas.
• Strong verbal and written communication with team and users.

Responsibilities

• Perform onsite/field support for installing, diagnosing, repairing, maintaining and upgrading hardware/software.
• Troubleshoot issues promptly and perform regular backups and restorations; execute IMAC services per SLA.
• Install, configure, test, maintain and monitor end-user hardware/software; upgrade components as needed.
• Document desktop equipment failures, repairs and installations accurately.
• Gather and relay bugs and errors to system developers.

Skills

IT Troubleshooting

Desktop Support

Documentation

Communication Skills

Education

Bachelor's Degree in Information Technology, Computer Science, MIS, Electronics Engineering or equivalent

Job description

On-site - Manila Fresh Graduate/Student Bachelor Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance

Professional Development

Job Training

Responsibilities

• Responsible for Onsite/Field support on installing, diagnosing repairing, maintaining and upgrading all hardware/software in order to ensure optimal performance
• Will be required to troubleshoot issues in a timely fashion as well as performing regular backups and restorations Perform IMAC (Install, Movement. Add and Change) Services within prescribed SLA
• Install, configure, test maintain monitor, and troubleshoot end-user workstations and related hardware and software and assess the need for and implement performance upgrades to Mac and PC boxes, including the installation of CPUs, I/O and NIC cards. hard disks, ribbon cables, hard drives. RAM memory chips, and CD-ROMS
• Accurately document instances of desktop equipment or component failure, repair installation, and removal
• Gather and document reported bugs and error, then relay them to system developers

Skills and Qualifications

• Fresh Graduates of Bachelor's Degree in information Technology, Computer Science Management Information Systems, Electronics Engineering or equivalent
• Graduate of ICT Strand with 6 months to 1 year experience on IT Technical Troubleshooting
• Willing to work overtime and to deploy anywhere with their assigned areas
• Good verbal and written communications with team members and company users