IT Technical Support

Fireclay Corporation; Makati; On-site; PHP 234,360 - 312,480; Full time

Job summary

A technology company in Metro Manila is seeking an Entry Level IT Support Specialist. This full-time role involves providing first-level technical support for hardware and software issues, and requires a Bachelor’s degree in Computer Science or IT. The ideal candidate has proficiency in Linux, Java, and Python. Shift work may be required for system maintenance. This position offers a competitive package up to 21,000 PHP.

Qualifications

• Minimum Bachelor's degree in Computer Science, Information Technology, or related field.
• Less than 1 year of professional experience in an IT support role.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Provide first-level contact and problem resolution for all users.
• Resolve user-reported problems using available tools.
• Provide timely communication on issue status to customers.
• Maintain and monitor IT systems.
• Support cloud-based applications.

Skills

Proficiency in Linux

Java

Python

SQL

Database operations

Knowledge of application and cloud operations

C++

C

System monitoring

IT asset management

System analysis

System administration

IT infrastructure

Information security operations

Education

Bachelor's degree in Computer Science or Information Technology

Job description

National Capital Region, Philippines 5 araw nakalipas

• Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Provide timely communication on issue status and resolution to customers and ensure satisfaction.
• Maintain a thorough understanding of Fireclay Corporation services, customer IT environments, and troubleshooting practices to effectively support clients in the ICT sector.
• Collaborate with team members to enhance knowledge and drive efficiency within the support process.
• Educational Qualifications: Minimum Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience Level: Less than 1 year of professional experience in an IT support role.
• Skills and Competencies: Proficiency in Linux, Java, Python, SQL, and database operations. Knowledge of application and cloud operations, C++, C, system monitoring, IT asset management, system analysis, system administration, IT infrastructure, and information security operations.
• Responsibilities and Duties: Provide technical support for software and hardware issues. Maintain and monitor IT systems. Support cloud-based applications. Ensure the integrity and security of IT infrastructure.
• Working Conditions: Office environment with the possibility of shift work. Occasional weekend or evening hours may be required for system maintenance or upgrades.
• Qualities and Traits: Strong problem-solving skills, attention to detail, ability to work under pressure, effective communication skills, and a commitment to continuous learning.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

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