IT Technical Support

MEGAMAXX COMPUTER SHOP; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

NBI

MEDICAL

GOVERNMENT BENEFITS

Job summary

MEGAMAXX COMPUTER SHOP in Cebu City is seeking a Technical Support specialist to handle first-line IT incidents and requests via phone, email, and in person. You will troubleshoot hardware and software issues and provide timely solutions.

You will document issues in the ticketing system, assist with system access, software installation, and configuration of devices, and help maintain computers, printers, and peripherals.

Responsibilities

• Provide first-line support for IT incidents and requests via phone, email, and in‑person, troubleshooting hardware and software issues.
• Diagnose and resolve technical hardware and software issues, escalating to senior IT staff when necessary.
• Assist users with system access, software installation, and configuration of hardware and software applications.
• Maintain accurate records of support requests, issues, and resolutions in the ticketing system; document troubleshooting steps for future reference.
• Assist in the setup, configuration, and maintenance of computers, printers, and other peripheral devices.

Job description

Technical Support Responsibilities

• Provide first‑line support for IT incidents and requests via phone, email, and in‑person, troubleshooting hardware and software issues.
• Diagnose and resolve technical hardware and software issues, escalating to senior IT staff when necessary.
• Assist users with system access, software installation, and configuration of hardware and software applications.
• Maintain accurate records of support requests, issues, and resolutions in the ticketing system; document troubleshooting steps for future reference.
• Assist in the setup, configuration, and maintenance of computers, printers, and other peripheral devices.

Benefits

• NBI
• MEDICAL
• GOVERNMENT BENEFITS