IT Helpdesk Specialist: Fast First-Line Tech Support
MEGAMAXX COMPUTER SHOP
14 days+
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Job description
Technical Support Responsibilities
- Provide first‑line support for IT incidents and requests via phone, email, and in‑person, troubleshooting hardware and software issues.
- Diagnose and resolve technical hardware and software issues, escalating to senior IT staff when necessary.
- Assist users with system access, software installation, and configuration of hardware and software applications.
- Maintain accurate records of support requests, issues, and resolutions in the ticketing system; document troubleshooting steps for future reference.
- Assist in the setup, configuration, and maintenance of computers, printers, and other peripheral devices.
Benefits
- NBI
- MEDICAL
- GOVERNMENT BENEFITS
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