IT Tech Support Staff

SEA Olympus Marketing Inc.; Mandaue; On-site; PHP 223,000 - 446,000; Full time

Job summary

S.E.A. OLYMPUS Marketing, Inc. in Mandaue, Cebu, seeks an IT Tech Support to deliver frontline technical assistance to users and maintain IT assets. You will troubleshoot hardware, software, and network-related issues, set up devices, and coordinate with vendors as needed.

The role emphasizes problem solving, documentation, and proactive learning in a busy IT team environment located in Mandaue city.

Qualifications

• Technical knowledge in computer hardware, operating systems (OS, Linux), IT peripherals and productivity software; able to troubleshoot issues.
• Coding experience is a plus.
• Bachelor's degree in IT or related field preferred.
• Understanding of networking technology and network devices (e.g., switches, AP, VPN, firewall, VLAN, TCP/IP).
• Knowledge about cloud and virtualization and its use; understanding of network security is a plus.
• Eye for detail, organized, proactive and capable of working with minimal supervision.

Responsibilities

• Provide timely and competent technical support to users ranging from cellphones, desktop, hardware, software, and peripherals.
• Troubleshoot problems, find the root cause, and come up with a viable solution.
• Use IT tools and systems to monitor and report/resolve problems that arise.
• Take on multiple tasks, adhere to project management techniques, and meet deadlines.
• Document inventory and asset assignment, canvass with vendors, and understand user requirements.
• Set up computers and cellphones, configure operating systems, and install software.

Skills

Computer hardware

Operating systems (OS, Linux)

IT peripherals

Productivity software

Coding

Eye for detail

Self-motivation

Education

Bachelor's degree in IT

Tools

Networking devices

Cloud & virtualization

Job description

S.E.A. OLYMPUS Marketing, Inc. is looking for an IT Tech Support to join our IT Team in Mandaue, Cebu!

If you’re passionate about technology, troubleshooting, and providing reliable IT support, we’d love to hear from you!

Role

• Provide timely and competent technical support to users ranging from cellphones, desktop, hardware, software, and peripherals.

• Troubleshoot problems, find the root cause, and come up with a viable solution.

• Use IT tools and systems to monitor and report/resolve problems that arise.

• Take on multiple tasks, adhere to project management techniques, and complete or exceed deadlines.

• Document inventory and asset assignment, canvass with vendors, and understand user requirements.

• Set up computers and cellphones, configure operating systems, and install software.

Qualifications

• Technical knowledge in computer hardware, operating systems (OS, Linux), IT peripherals and devices, and productivity software; able to troubleshoot issues.

• Coding experience is a plus.

• Bachelor's degree in IT or related field is preferred

• Understanding of networking technology and network devices (e.g., switches, AP, VPN, firewall, VLAN, TCP/IP, etc.); basic setup and configuration.

• Knowledge about cloud and virtualization and its use; understanding of network security is a plus.

• Must have an eye for detail, organized, go-getter, and has initiative; neat, well-groomed, and amicable.

• Able to work with minimal supervision and be able to handle pressure; love to learn and try new things.