CSR | Hotel Reservation Specialist | Paid Training | Pasig

Metacom Careers; Pasay; Sur place; PHP 223 000 - 290 000; Plein temps

Avantages offerts par ce poste

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Résumé du poste

Metacom Careers is hiring a Hotel Reservations Representative for a voice-based hotel reservations account in Manila. If you're a college graduate, this entry-level role offers paid training before handling live calls and reservations.

You will answer inbound inquiries, assist with room bookings, provide information on rates and availability, and process booking changes. A shifting schedule and onsite work are required, with opportunities to grow in hospitality and customer service.

Qualifications

• Good English communication skills.
• Basic computer and typing skills.
• Good attention to detail.
• Customer-first attitude and good listening skills.
• Willing to work onsite on a shifting schedule.

Responsabilités

• Answer inbound customer calls and respond to hotel reservation inquiries.
• Assist customers with room bookings and reservations.
• Provide accurate information about room types, rates, availability, and hotel services.
• Process booking changes, cancellations, and other reservation requests.
• Assist customers with payment and booking-related concerns.
• Resolve customer concerns professionally and efficiently; document interactions in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex concerns when needed.

Connaissances

English communication

Typing

Attention to detail

Customer service mindset

Willing to learn

Problem solving

Formation

College graduate

Description du poste

Metacom Careers is hiring a Hotel Reservations Representative for a voice-based hotel reservations account. If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle customer calls, hotel bookings, and reservation concerns without prior experience. The good news: no call center or hotel reservations experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting In a Hotel Reservations Account Can Feel Challenging, Especially When Customers Expect Quick And Accurate Assistance With Their Bookings. You May Be Asking Yourself

• “What if I don't have BPO or hotel experience?”
• “Can I really learn how to handle reservations and booking concerns?”
• “What if a customer needs to change or cancel a reservation?”
• “Will I be trained before handling actual customer calls?”

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands-on learning, you can build your confidence and develop the skills needed to succeed as a Hotel Reservations Representative.

Job Details

• Position: Hotel Reservations Representative
• Account Type: Voice / Hotel Reservations
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Experience: No Experience Required (Related Experience a Plus)
• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to hotel reservation inquiries
• Assist customers with room bookings and reservations
• Provide accurate information about room types, rates, availability, and hotel services
• Process booking changes, cancellations, and other reservation requests
• Assist customers with payment and booking-related concerns
• Resolve customer concerns professionally and efficientlyDocument customer interactions accurately in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex concerns when needed

Qualifications

• College Graduate
• No call center or hotel reservations experience needed — BPO/customer service background a plus
• Good English communication skills
• Basic computer and typing skills
• Good attention to detail
• Customer-first attitude and good listening skills
• Comfortable learning reservation systems and processes
• Willing to work onsite on a shifting schedule

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers

• No experience needed — a beginner-friendly entry point into BPO
• Paid, structured training before handling live customer calls
• Build confidence in customer communication and problem-solving
• Develop skills in hotel reservations and customer service
• Gain real-world experience in the travel and hospitality industry
• Clear path to Senior Associate, QA, Trainer, or Team Lead roles