IT Support Specialist — End-User Tech & Helpdesk

ServiceFirst, Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

ServiceFirst in Manila is seeking an IT Support Associate to maintain and support end-user computing technologies, install and configure Windows OS, Office 365, and VPN software, and ensure security standards. The role includes on-call rotation, documentation, and collaboration with management to improve processes.

The ideal candidate has an associate or bachelor's in IT and hands-on experience with Windows, Office suite, network basics, and hardware repair.

Qualifications

• Experience with Office 365; ticketing systems preferred but not required.
• Experience installing, configuring, and supporting Windows OS.
• Experience with Microsoft Office suite (Outlook, Excel, etc.).
• Basic networking knowledge (TCP/IP, DHCP, VLAN) and hardware support.
• Knowledge of IT security standards and user account management.

Responsibilities

• Support end users and maintain office technology.
• Troubleshoot desktops, laptops, printers, and conference devices.
• Install/configure Windows OS, VPN, and Office applications.
• Maintain inventory of hardware and software and document processes.
• Assist in security compliance and onboarding/offboarding AD accounts.
• Participate in on-call rotation.

Skills

Verbal communication

Security awareness

Adaptability

Education

Associates or Bachelor’s degree in Computer Science / IT / Engineering

Tools

Office 365

Ticketing system

Windows OS

VPN software

Active Directory

Networking basics (TCP/IP, DHCP, VLAN)

Job description

ServiceFirst in Manila is seeking an IT Support Associate to maintain and support end-user computing technologies, install and configure Windows OS, Office 365, and VPN software, and ensure security standards. The role includes on-call rotation, documentation, and collaboration with management to improve processes.

The ideal candidate has an associate or bachelor's in IT and hands-on experience with Windows, Office suite, network basics, and hardware repair.