IT Support Associate

ServiceFirst, Inc.; Manila; Presencial; PHP 279.000 - 502.000; Jornada completa

Descripción de la vacante

ServiceFirst in Manila is seeking an IT Support Associate to maintain and support end-user computing technologies, install and configure Windows OS, Office 365, and VPN software, and ensure security standards. The role includes on-call rotation, documentation, and collaboration with management to improve processes.

The ideal candidate has an associate or bachelor's in IT and hands-on experience with Windows, Office suite, network basics, and hardware repair.

Formación

• Experience with Office 365; ticketing systems preferred but not required.
• Experience installing, configuring, and supporting Windows OS.
• Experience with Microsoft Office suite (Outlook, Excel, etc.).
• Basic networking knowledge (TCP/IP, DHCP, VLAN) and hardware support.
• Knowledge of IT security standards and user account management.

Responsabilidades

• Support end users and maintain office technology.
• Troubleshoot desktops, laptops, printers, and conference devices.
• Install/configure Windows OS, VPN, and Office applications.
• Maintain inventory of hardware and software and document processes.
• Assist in security compliance and onboarding/offboarding AD accounts.
• Participate in on-call rotation.

Conocimientos

Verbal communication

Security awareness

Adaptability

Educación

Associates or Bachelor’s degree in Computer Science / IT / Engineering

Herramientas

Office 365

Ticketing system

Windows OS

VPN software

Active Directory

Networking basics (TCP/IP, DHCP, VLAN)

Descripción del empleo

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

We are looking for an IT Support Associate whose primary focus may be in the areas of computer operations, computer repair, wire and cable installation, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Support all aspects of office technology.
• Monitor, troubleshoot and maintain all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN,conference devices,WAP and related Operating Systems and software.
• Uphold and implement security standards in compliance with IT Security.
• Determines and resolves PC software problems and provides technical support of PC software including interfacing with technical support staff from various software and hardware vendors.
• Installs and configures PC software such as Windows operating system, Microsoft Office, VPN software, etc.
• Maintains inventory of PC hardware, PC software, and printers.
• Maintains knowledge of current PC hardware, PC software, and network capabilities.
• Support users by writing and maintaining documentation that help to answer questions and resolve problems.
• Assist Management in gathering information and creating processes, procedures, and policies.
• Gather information for status reports on progress of projects, open items, and issues.
• Must have effective verbal communication skills to handle Help Desk activities.
• Must be able to maintain strict security for all User profiles and passwords created.
• Perform other related duties as assigned or required.
• Handle AD account creations/deletions.
• Participate in an on-call rotation to handle after hours requests.

QUALIFICATIONS:

• Experience with Office 365, Ticketing preferred but not required
• EDUCATION: Associates or Bachelor's degree in Computer Science, Computing, Information Technology, Engineering or equivalement preferred but not required
• Experience installing, configuring, and supporting Windows operating system required.
• Experience administratively supporting Microsoft Windows (Desktop and Server)
• Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.)
• Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.)
• Experience building and configuring desktop and laptop PCs in a Windows environment required.
• Demonstrable experience in the identification, description, analysis, and solution of system related software problems and a sound understanding of system hardware functionality.
• Experience in systems analysis and design is desired.

Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.