IT Service Desk Specialist – End-User Support & Asset Mgmt

Computer Aid; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Computer Aid in Manila seeks a Technical Support Specialist to deliver end-user support and assist in day-to-day IT Service Operations. This full-time, onsite role is based in Ermita, Manila, requiring hands-on troubleshooting and strong customer focus.

You will handle first-level incidents, hardware and software issues, and coordinate with internal teams and vendors. Documentation and knowledge-base updates are essential, with a focus on service quality and SLA adherence.

Qualifications

• End-user support experience
• Strong problem-solving and troubleshooting skills
• Experience with IT service management is a plus

Responsibilities

• Provide first-level technical support for incidents and service requests
• Assist users with hardware, software, OS, printing, connectivity, and productivity tool issues
• Perform initial troubleshooting and escalate when needed
• Document all support activities and update knowledge base
• Support meeting room and collaboration technologies
• Utilize Freshservice ITSM for ticketing and reporting
• Coordinate with vendors for hardware repairs and warranty claims
• Maintain asset records and service reports

Job description

Computer Aid in Manila seeks a Technical Support Specialist to deliver end-user support and assist in day-to-day IT Service Operations. This full-time, onsite role is based in Ermita, Manila, requiring hands-on troubleshooting and strong customer focus.

You will handle first-level incidents, hardware and software issues, and coordinate with internal teams and vendors. Documentation and knowledge-base updates are essential, with a focus on service quality and SLA adherence.