IT Service Desk Analyst — Remote Support & End-User Care

Connectos; Mandaluyong; Presencial; PHP 279.000 - 502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Life insurance

Vacation leave

Sick leave

Annual appraisal

Financial assistance

13th month pay

Sleeping quarters

Office coffee

Wellness facilities

Company events

Work-life balance

Career growth

Metro Manila location

Descripción de la vacante

ConnectOS is seeking an IT Service Desk professional in Metro Manila to provide first-line IT support for Windows devices, MS 365, Teams and AD/Entra ID. You will handle calls, tickets, and remote troubleshooting while maintaining clear communication, documentation, and a security-conscious approach.

Join a distributed team with a focus on high-quality incident handling, onboarding/offboarding, and proactive problem resolution in a fast-paced setting.

Formación

• 2+ years in IT service desk or similar role.
• Strong knowledge of Windows 10/11 and M365 apps.
• Experience with ITSM ticketing systems; Freshservice is a plus.

Responsabilidades

• Handle incoming IT support calls via phone, email, Teams and Freshservice.
• Own incidents and requests from acknowledgement to resolution or escalation.
• Provide timely, clear updates and documentation in plain language.
• Diagnose and resolve Level 1 issues on Windows devices, M365, Teams and network apps.
• Escalate to higher-level teams with a clear summary of findings.
• Process remote onboarding/offboarding and manage access requests.
• Maintain ticket quality, accurate notes, and ensure security/compliance.

Conocimientos

IT service desk

Phone support

Remote support

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Intune

ITSM experience

English fluency

Herramientas

Freshservice

Descripción del empleo

ConnectOS is seeking an IT Service Desk professional in Metro Manila to provide first-line IT support for Windows devices, MS 365, Teams and AD/Entra ID. You will handle calls, tickets, and remote troubleshooting while maintaining clear communication, documentation, and a security-conscious approach.

Join a distributed team with a focus on high-quality incident handling, onboarding/offboarding, and proactive problem resolution in a fast-paced setting.