IT Support Specialist — End-User Tech Help

Pioneer Insurance; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Pioneer Insurance in the Philippines is seeking an IT Support Specialist to assist end-users and maintain IT resources for reliable daily operations. You will provide IT support and ensure smooth access to tools and resources across the organization.

The ideal candidate holds a bachelor’s degree in IT/CS and has at least 1 year of IT support experience. Strong communication and problem-solving skills are essential for delivering high-quality service.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 1 year of experience in IT support, technical support, or a similar role.
• Knowledge of computer hardware, software, operating systems, and basic networking.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work effectively with users from different levels of the organization.
• Detail-oriented and able to work with minimal supervision.

Responsibilities

• Provides IT support and assistance to end-users to ensure efficient and productive use of computing resources.
• Operates, administers, and maintains end-user systems, devices, and IT resources.
• Troubleshoots and resolves hardware, software, and technical issues.
• Ensures end-users have reliable access to the tools and resources needed for their daily work.
• Supports the overall efficient, effective, and secure use of IT resources.

Skills

IT support

Troubleshooting

Customer service

Communication

Attention to detail

Networking basics

Education

Bachelor's degree in Information Technology/Computer Science

Job description

Pioneer Insurance in the Philippines is seeking an IT Support Specialist to assist end-users and maintain IT resources for reliable daily operations. You will provide IT support and ensure smooth access to tools and resources across the organization.

The ideal candidate holds a bachelor’s degree in IT/CS and has at least 1 year of IT support experience. Strong communication and problem-solving skills are essential for delivering high-quality service.