Associate IT Support Specialist — End-User Tech & Growth

Milestone Technologies; Philippines; On-site; PHP 250,000 - 420,000; Full time

Job summary

Milestone Technologies in the Philippines is seeking an enthusiastic Associate Technical Support Specialist to join the end-user support team. You will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and processes.

Join a fast-paced environment that values curiosity, adaptability, professionalism, and a strong desire to develop technical skills while delivering excellent service across Windows,

Qualifications

• Exposure to enterprise support environments or help desk operations.
• Familiarity with ServiceNow or similar ticket management platforms.
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
• Experience using or supporting mobile devices and modern workplace technologies.
• Excellent customer service and communication abilities.

Responsibilities

• Respond to user support requests through ticketing systems, chat platforms, email, and virtual support channels.
• Troubleshoot common hardware, software, and access-related issues for end users.
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across multiple operating systems including Windows, macOS, and ChromeOS.
• Help maintain mobile devices including iPhones, Android phones, and tablets.
• Perform initial diagnosis of incidents and elevate unresolved or advanced issues to higher-level support teams.
• Document troubleshooting activities and follow established operational procedures and service standards.
• Participate in ongoing learning opportunities to expand technical and customer support capabilities.

Skills

Interpersonal skills

Communication skills

Customer service

Team collaboration

Curiosity for IT

Tools

ServiceNow

Job description

Milestone Technologies in the Philippines is seeking an enthusiastic Associate Technical Support Specialist to join the end-user support team. You will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and processes.

Join a fast-paced environment that values curiosity, adaptability, professionalism, and a strong desire to develop technical skills while delivering excellent service across Windows,