IT Specialist (Start ASAP)

Upcap

San Fernando

On-site

PHP 182,800 - 218,959

Full time

14 days+

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Benefits offered by this job

13th Month pay

Paid time off (PTO) for Sick Leave, Vacation Leave, and Emergency Leave

Maternity or Paternity leave

HMO upon regularization

Life insurance upon regularization

Rice, clothing, laundry, and meal allowance

Achievement Allowances

Birthday Treats

Company Events and Treats

Job summary

A technology services company is seeking an IT Specialist to oversee and maintain client technology systems in Pampanga. The ideal candidate should possess excellent communication skills, experience in IT disciplines, and a relevant degree. Responsibilities include managing technology systems, troubleshooting, and providing both onsite and remote support. Competitive compensation starts at PHP 18,000, along with various benefits including paid time off and allowances.

Qualifications

1 year of IT work experience in a business environment.
Fresh graduates are welcome to apply.
Must be based in Pampanga.

Responsibilities

Managing and maintaining the client’s technology systems.
Configuration and troubleshooting for iPhone and iPad.
Providing support for onsite and remote operations.

Skills

Excellent written and spoken English

LAN and WAN setup and troubleshooting

IOS and Windows configuration and troubleshooting

Remote access and support via AnyDesk

Knowledge of data privacy practices

Education

Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering

Tools

Microsoft Office 365

Windows Server 2012 or later

Cisco

Meraki

Job description

As an IT Specialist, you will oversee and maintain client technology systems, ensuring smooth operations and tech success.

Your Role

Key responsibilities include:

Managing and maintaining the client’s technology systems.
iPhone and iPad (IOS) configuration and troubleshooting.
Preventive maintenance of networking equipment, such as Cisco and Meraki.
Providing support for onsite and remote operations.
Ensuring data security and privacy.
Collaborating with the team to optimize tech solutions.
Developing efficient helpdesk processes.
Serving as an escalation point for complex technical issues.
Staying updated on emerging technologies and industry trends.
Maintaining a comprehensive understanding of the clients\' IT infrastructure.
Monitoring and analyzing helpdesk metrics and generating reports.
Preventive maintenance of computer hardware and software.
Documentation and implementation of technology projects.

About You

The ideal candidate will have:

Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent (nice to have).
1 year of IT work experience in a business environment.
Fresh graduates are welcome to apply.
Must be based in Pampanga.
Excellent written and spoken English communication skills.
Experience in IT-related disciplines, such as LAN and WAN set-up and troubleshooting, IOS and Windows configuration and troubleshooting, network printer set-up and troubleshooting.
Familiarity with Microsoft technologies: MS Office 365, Windows Server 2012 or later, and Windows 8 or later.
Experience in remote access and support via AnyDesk.
Knowledge of data privacy practices and laws as they relate to technology issues.
Valid driver\'s license and own motorcycle for occasional field support, if needed.
Familiarity with network engineering equipment such as Cisco or Meraki (nice to have).
Cisco certification (nice to have).
Knowledge of Zoom and HubSpot configuration and administration (nice to have).
Experience in virtualization technologies (nice to have).

Compensation & Benefits