IT Support Engineer II — Night Shift (Eastwood)

TGT Global; Philippines; On-site; PHP 250,000 - 420,000; Full time

Benefits offered by this job

HMO from Day 1

Dental coverage

Life insurance

PTO 24 days

Annual appraisals

Awards & referrals

Company events

Free meals & treats

Career development

Overseas training

Eastwood Night Shift

Job summary

TGT Global is seeking an IT Support Engineer to provide comprehensive technical support for MSP partners and their clients in Eastwood, Philippines. You will handle incident management, ticket resolutions, and system monitoring in a night-shift onsite role.

The ideal candidate has 3+ years in IT support, familiarity with Active Directory, Microsoft 365, Fortinet firewalls, and monitoring tools, plus strong communication and problem-solving skills. Day 1 HMO and growth perks await.

Qualifications

• Ideal technical profile includes 3+ years in IT support or similar role.
• Experience with AD, O365, monitoring tools, and incident management.
• Ability to communicate complex tech clearly to non-technical customers.

Responsibilities

• Incident management and ticket resolutions for MSP partners and clients.
• Monitor systems, alerts, and perform proactive issue identification.
• Documentation and knowledge sharing; communicate with customers.

Skills

IT support experience

Excellent communication

Strong problem solving

Tools

Active Directory

Microsoft 365 (O365)

BrightGauge

ITGlue

AutoTask/ConnectWise

Fortinet Firewalls

Windows Server administrations

Job description

TGT Global is seeking an IT Support Engineer to provide comprehensive technical support for MSP partners and their clients in Eastwood, Philippines. You will handle incident management, ticket resolutions, and system monitoring in a night-shift onsite role.

The ideal candidate has 3+ years in IT support, familiarity with Active Directory, Microsoft 365, Fortinet firewalls, and monitoring tools, plus strong communication and problem-solving skills. Day 1 HMO and growth perks await.