IT Support Engineer 2

TGT Global; Philippines; On-site; PHP 250,000 - 420,000; Full time

Benefits offered by this job

HMO from Day 1

Dental coverage

Life insurance

PTO 24 days

Annual appraisals

Awards & referrals

Company events

Free meals & treats

Career development

Overseas training

Eastwood Night Shift

Job summary

TGT Global is seeking an IT Support Engineer to provide comprehensive technical support for MSP partners and their clients in Eastwood, Philippines. You will handle incident management, ticket resolutions, and system monitoring in a night-shift onsite role.

The ideal candidate has 3+ years in IT support, familiarity with Active Directory, Microsoft 365, Fortinet firewalls, and monitoring tools, plus strong communication and problem-solving skills. Day 1 HMO and growth perks await.

Qualifications

• Ideal technical profile includes 3+ years in IT support or similar role.
• Experience with AD, O365, monitoring tools, and incident management.
• Ability to communicate complex tech clearly to non-technical customers.

Responsibilities

• Incident management and ticket resolutions for MSP partners and clients.
• Monitor systems, alerts, and perform proactive issue identification.
• Documentation and knowledge sharing; communicate with customers.

Skills

IT support experience

Excellent communication

Strong problem solving

Tools

Active Directory

Microsoft 365 (O365)

BrightGauge

ITGlue

AutoTask/ConnectWise

Fortinet Firewalls

Windows Server administrations

Job description

Job Description:

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in Eastwood (Night Shift!)

As an IT Support Engineer...

Youll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

• More than 3+ years of required experience as an IT Support Engineer or similar technical support role

• Expertise inActive Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations

• Familiarity with IT monitoring tools and incident management systems.

• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

• Strong problem-solving and decision‑making skills.

• AMENABLE TO WORK ONSITE: Eastwood Night Shift

Your Impact Starts Here

Incident Management and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

• Additional general administration tasks

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they identify.

Other key responsibilities

• Documentation and knowledge sharing

• Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, were building a workplace that puts people first.

Requirements: