IT Support Engineer I — Onsite Ops & Growth Path

Microchip Technology Inc.; Muntinlupa; On-site; PHP 391,000 - 670,000; Full time

Job summary

Microchip Technology Inc. in the Philippines seeks an Onsite IT Support professional to bolster the IT infrastructure at the PTC site.

You will provide desktop and server support, handling Level 2 end-user escalations and working with the onsite operations team to troubleshoot and monitor systems. The role requires a degree in computer science or IT, at least 2 years of relevant experience, and strong teamwork and communication skills.

Qualifications

• Degree in Computer Science, IT, or equivalent.
• Minimum 2 years of relevant working experience.
• Experience supporting Windows environments; knowledge of Linux is an advantage.
• Strong teamwork and communication skills across all levels.

Responsibilities

• Provide desktop and server support to optimize IT infrastructure.
• Handle Level 2 end-user support escalated from Level 1.
• Work closely with onsite operations team to configure, troubleshoot, and monitor systems.
• Manage incidents and elevate complex issues as needed.
• Follow standard escalation procedures and ensure issue resolution.
• Maintain IT documentation, including infrastructure and inventory records.

Skills

Teamwork

Communication

Adaptability

Education

Degree in Computer Science IT or equivalent

Tools

Windows environments

Linux knowledge (advantage)

Job description

Microchip Technology Inc. in the Philippines seeks an Onsite IT Support professional to bolster the IT infrastructure at the PTC site.

You will provide desktop and server support, handling Level 2 end-user escalations and working with the onsite operations team to troubleshoot and monitor systems. The role requires a degree in computer science or IT, at least 2 years of relevant experience, and strong teamwork and communication skills.