IT Support Engineer Manila

House of I.T; Manila; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

13th month pay

Medical Insurance (HMO)

Free Parking

Free Coffee

Educational Assistance

Job summary

House of I.T is hiring an IT Support Engineer in Manila to provide email-based technical advisory and remote support. The role requires a BS in IT/CS/ICT or related field, with less than a year of relevant experience, and availability to work onsite on a rotating schedule.

You will handle customer inquiries, resolve technical issues, and ensure ticket progress in Autotask. The position offers benefits and growth opportunities within a dynamic IT services company servicing clients across

Qualifications

• Bachelor's degree in IT/CS/ICT or related field.
• Knowledge of ticketing systems, networking, troubleshooting and technical support.
• Less than 1 year of relevant work experience.
• Available to work onsite and open to rotating shifts.

Responsibilities

• Provide email support for technical advisory and remote technical support services.
• Address customer concerns and complaints on technical aspects of the product.
• Strive to meet all metrics set by the Client.
• Check the designated queue in Autotask for assigned tickets.

Skills

Ticketing systems

Networking

Troubleshooting

Technical support

Education

BS in Information Technology / Computer Science / ICT

Tools

Autotask

Job description

About the job IT Support Engineer Manila

COMPANY DETAILS

"House of I.T - Making I.T Easy"

HOUSE OF I.T is an Australian I.T Company with clients across Australasia, the US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs, including IT development, implementation, and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup, and disaster recovery, as well as internal projects to support our own growing business.

Check the House of I.T group of companies at:

• A.S Online Consulting Inc.
• Total Back Office Solutions Inc.
• YAMES Holdings Inc.

JOB QUALIFICATIONS

• Must be a graduate of a BS in Information Technology, Computer Science, Information and Communications Technology, or any related courses
• Knowledge or experience with ticketing systems, networking, troubleshooting, and technical support
• With less than a year of relevant work experience
• Available to work onsite
• Willing to accept a rotating schedule

DUTIES AND RESPONSIBILITIES

• Provide email support for technical advisory and remote technical support services.
• Processes and resolves concerns and complaints of customers on technical aspects of the product.
• Ensures to meet goals set for all metrics as required by the Client
• Check the designated queue in Autotask to see if a ticket has been assigned to you.
• Update the ticket as soon as you work on it.
• Check pending tickets and make sure that it is completed within the specified Ticketing system.
• Make sure all troubleshooting steps are done and documented in Autotask for complete resolution

COMPANY BENEFITS/PERKS:

• SSS, Philhealth, and Pag-IBIG
• Use of the Company's Computer after shift
• 13th-month pay
• Medical Reimbursement on First pay day
• Paid Paternity Leave
• Paid Bereavement Leave with Cash Assistance
• Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service)
• Merchandize items for Regularization, Birthdays, and Anniversary Celebrants
• Free Parking
• Free Coffee
• Medical Insurance (HMO)
• Dental Reimbursement
• Educational Assistance Benefit
• Referral Program
• Salary Loan
• Learning and Development
• Performance Bonus & Rewards
• Company Social Activities (Christmas Party, Tree Planting, Feeding Program, Team Building, Sports Fest, etc.)

For more information about our company, visit our website: www.houseofit.com.au

NOTE:

1. NBI Clearance (Not Expired or Proof of Application) is REQUIRED upon Job Application.