IT Support Analyst - Fast-Growing Health Tech

iRhythm Technologies, Inc.

Metro Manila

On-site

PHP 360,000 - 540,000

Full time

14 days+

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Job summary

iRhythm Technologies, Inc. is seeking an IT Helpdesk/Desktop Support specialist in Manila. The role handles onboarding/offboarding, asset management, and fleet imaging for new hires and executives, ensuring seamless end-user support across devices and cloud apps.

You’ll manage licenses (Office 365, Adobe, security tools), troubleshoot hardware/software, and provide remote/mob ile support. The candidate must be proactive, detail-oriented, and capable of independent work in a fast-growth

Qualifications

3-5 years of hands-on IT Helpdesk and Desktop experience.
Detail oriented with excellent organizational skills.
Ability to support Director+ roles including Executives and Executive Admins.
Excellent Customer Service First mindset.
Must communicate effectively with a non-technical end user community.
High energy and ability to work independently in a fast growth environment.
Flexible in a fast growing and evolving environment.
Working knowledge of Microsoft operating systems, deployment and imaging solutions, Microsoft Office 365.
Ability to troubleshoot hardware and software issues effectively.
Strong written and verbal communication skills.

Responsibilities

Process new hire requests, image and deploy laptops, and perform IT onboarding.
Order work-from-home equipment when applicable.
Perform new hire orientations.
Process off-boarding requests, asset recovery, and machine reimaging.
Maintain CMDB up to date with inventories and user allocations.
Coordinate e-waste duties and proof of proper disposal.
Forecast end-of-life assets and refresh with team.
Procure inventory to meet forecasted levels; report monthly spend.
Manage software licenses: Office Suite, Adobe, security tools, backup, remote control.
Install, configure, repair and maintain computers and peripherals.
Troubleshoot network/remote access issues; mobile support for iPads/iPhones/Android.
Provide smart hands support for remote iRhythm teams; assist third-party site techs.
Support projects and new technology initiatives.