IT Support Analyst — Hybrid Role in Makati

HRTx Inc.; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

HRTx Inc. in Makati seeks an IT Support Specialist to provide technical assistance for hardware, software, and applications. You will troubleshoot user issues, monitor requests, and document solutions to help build a reliable knowledge base.

Candidate should have a Bachelor's degree in Computer Science or related field and at least 1 year of IT support experience. The role is full-time and on-site with potential hybrid arrangements.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 1+ year IT support, service desk, or related role.
• Knowledge of OS, hardware, software and basic networks.
• Experience with ticketing systems and enterprise apps is a plus.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and IT issues.
• Monitor and resolve service requests and incidents with timely communication.
• Assist in installation, configuration, and maintenance of IT systems and user access.
• Collaborate with internal teams, vendors, and users to escalate complex issues.
• Maintain documentation of incidents, solutions, and knowledge base materials.

Skills

Customer service

Analytical

Communication

Problem-solving

Multitasking

Education

Bachelor's degree in Computer Science or related field

Tools

ITSM concepts

Ticketing systems

Enterprise applications

Job description

HRTx Inc. in Makati seeks an IT Support Specialist to provide technical assistance for hardware, software, and applications. You will troubleshoot user issues, monitor requests, and document solutions to help build a reliable knowledge base.

Candidate should have a Bachelor's degree in Computer Science or related field and at least 1 year of IT support experience. The role is full-time and on-site with potential hybrid arrangements.