IT Support Analyst Asset Lifecycle

iRhythm Technologies, Inc.; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking an IT Helpdesk/Desktop Support specialist in Manila. The role handles onboarding/offboarding, asset management, and fleet imaging for new hires and executives, ensuring seamless end-user support across devices and cloud apps.

You’ll manage licenses (Office 365, Adobe, security tools), troubleshoot hardware/software, and provide remote/mob ile support. The candidate must be proactive, detail-oriented, and capable of independent work in a fast-growth

Qualifications

• 3-5 years of hands-on IT Helpdesk and Desktop experience.
• Detail oriented with excellent organizational skills.
• Ability to support Director+ roles including Executives and Executive Admins.
• Excellent Customer Service First mindset.
• Must communicate effectively with a non-technical end user community.
• High energy and ability to work independently in a fast growth environment.
• Flexible in a fast growing and evolving environment.
• Working knowledge of Microsoft operating systems, deployment and imaging solutions, Microsoft Office 365.
• Ability to troubleshoot hardware and software issues effectively.
• Strong written and verbal communication skills.

Responsibilities

• Process new hire requests, image and deploy laptops, and perform IT onboarding.
• Order work-from-home equipment when applicable.
• Perform new hire orientations.
• Process off-boarding requests, asset recovery, and machine reimaging.
• Maintain CMDB up to date with inventories and user allocations.
• Coordinate e-waste duties and proof of proper disposal.
• Forecast end-of-life assets and refresh with team.
• Procure inventory to meet forecasted levels; report monthly spend.
• Manage software licenses: Office Suite, Adobe, security tools, backup, remote control.
• Install, configure, repair and maintain computers and peripherals.
• Troubleshoot network/remote access issues; mobile support for iPads/iPhones/Android.
• Provide smart hands support for remote iRhythm teams; assist third-party site techs.
• Support projects and new technology initiatives.

Skills

IT Helpdesk

Desktop deployment

Customer service

Communication

Windows troubleshooting

Remote support

Executive support

Education

AA degree in Information Systems

Microsoft MCP/MCSE/MCITP

HDI Support Analyst/HDI Desktop Support Technician

ITIL Certified

Tools

Windows OS

Office 365

Imaging solutions

Job description

Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role

What You'll Be Doing:

• On/Off-Boarding logistics
  • Process new hire requests, image, and deploy laptops to new hires and perform IT onboarding
  • Order work from home equipment (if applicable)
  • Perform New Hire Orientations
  • Process off-boarding requests, asset recovery, and machine reimaging
• CMDB Management
  • Keep the IT configuration management database up to date with inventories and user allocations of hardware and software assets
  • Be able to perform or coordinate with sites for e-waste duties and capture proof of proper disposal
  • Perform analysis of asset fleet to forecast end of life assets and to work with the team to refresh
• Procurement
  • To ensure that inventory meets forecasted levels and to procure as deficiencies are identified
  • To provide reports of monthly spend to various stakeholders
• Software and Cloud Application License Management
  • Microsoft Office Suite (Teams, Word, Excel, Power Point, Outlook)
  • Adobe
  • Security tools such as Antivirus, Mimecast, etc.
  • Backup
  • Remote control
  • Other workstation applications
• Hardware Support
  • Install, configure, repair, and maintain computers, desktop operating systems, software, and peripherals
  • Troubleshoot network and remote access connectivity issues
  • Mobile support of iPads, iPhones, and Android
• Smart Hands
  • Provide smart hands support for remote iRhythm teams
  • Comfortable with MDF/IDF rooms and equipment
  • Support 3rd party site techs as needed (telcos, workstation techs, other technical dispatches, etc.)
• Project & New Technology Support

About You

What You Need for this Position

• 3-5 years of hands‑on IT Helpdesk & Desktop experience
• A successful candidate must be detail oriented and have excellent organizational skills
• Ability to support Director+ roles including Executives and Executive Admins
• Excellent Customer Service First/Customer compassionate mindset
• Must be confident in your technical abilities and be able to communicate effectively with a non‑technical end user community
• High energy and ability to work independently in a very fast growth environment
• Flexible in a fast growing and constantly evolving environment
• Working knowledge and hands‑on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365
• Ability to troubleshoot hardware and software issues effectively and efficiently
• Ability to communicate effectively both written and verbally
• Self‑sufficient, self‑managed, self‑motivated, must be effective working independently
• Ability to take direction from a remote Lead, Manager, etc. and work within a team of technicians
• Must have good people skills, working directly with end users both in person and on the phone
• Must have shift flexibility to assist with off hours maintenances or Major Incidents

Education and Certifications

• Minimum AA degree in Information Systems, related field, or equivalent experience
• Microsoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plus
• Microsoft certifications a plus
• ITIL Certified

Location:

Manila

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About IRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud‑based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.