IT Support Analyst Asset Lifecycle

El Camino Health; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking an IT Support Analyst for Asset Lifecycle in Manila, hybrid work model. Responsibilities include onboarding/offboarding, asset imaging, and equipment provisioning for remote workers.

You will manage CMDB, track licenses, and support hardware issues while coordinating with 3rd party technicians as needed. The role requires 3-5 years in IT Helpdesk/Desktop support, strong customer service, and effective communication with non-technical users.

Qualifications

• 3-5 years of hands-on IT Helpdesk & Desktop experience.
• AA in Information Systems or related field.
• Microsoft certifications are a plus.

Responsibilities

• On/Off-boarding logistics: process new hire requests, image and deploy laptops, perform IT onboarding.
• Procure work-from-home equipment as needed and coordinate orientations.
• Maintain CMDB with inventories and allocations of hardware/software assets.
• Manage asset lifecycle: end-of-life forecasting and fleet refresh.

Skills

IT Helpdesk

Desktop Support

Customer Service

Communication

Windows OS

Imaging

Remote Support

Executive Support

Education

AA in IS

Tools

Office 365

Adobe

Security tools

Backup software

Remote control

Imaging tools

Job description

## IT Support Analyst Asset LifecycleApply: Hybrid: Manila, PH: Full time: Posted 3 Days Ago: JR1789**Career-defining. Life-changing.**At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career**About This Role:****What You'll Be Doing:*** On/Off-Boarding logistics + Process new hire requests, image, and deploy laptops to new hires and perform IT onboarding + Order work from home equipment (if applicable) + Perform New Hire Orientations + Process off-boarding requests, asset recovery, and machine reimaging* CMDB Management + Keep the IT configuration management database up to date with inventories and user allocations of hardware and software assets + Be able to perform or coordinate with sites for e-waste duties and capture proof of proper disposal + Perform analysis of asset fleet to forecast end of life assets and to work with the team to refresh* Procurement + To ensure that inventory meets forecasted levels and to procure as deficiencies are identified + To provide reports of monthly spend to various stakeholders* Software and Cloud Application License Management + Microsoft Office Suite (Teams, Word, Excel, Power Point, Outlook) + Adobe + Security tools such as Antivirus, Mimecast, etc. + Backup + Remote control + Other workstation applications* Hardware Support + Install, configure, repair, and maintain computers, desktop operating systems, software, and peripherals + Troubleshoot network and remote access connectivity issues + Mobile support of iPads, iPhones, and Android* Smart Hands + Provide smart hands support for remote iRhythm teams + Comfortable with MDF/IDF rooms and equipment + Support 3rd party site techs as needed (telcos, workstation techs, other technical dispatches, etc.)* Project & New Technology Support**About You****What You Need for this Position*** 3-5 years of hands-on IT Helpdesk & Desktop experience* A successful candidate must be detail oriented and have excellent organizational skills* Ability to support Director+ roles including Executives and Executive Admins* Excellent Customer Service First/Customer compassionate mindset* Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community* High energy and ability to work independently in a very fast growth environment* Flexible in a fast growing and constantly evolving environment* Working knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365* Ability to troubleshoot hardware and software issues effectively and efficiently* Ability to communicate effectively both written and verbally* Self-sufficient, self-managed, self-motivated, must be effective working independently* Ability to take direction from a remote Lead, Manager, etc. and work within a team of technicians* Must have good people skills, working directly with end users both in person and on the phone* Must have shift flexibility to assist with off hours maintenances or Major Incidents**Education and Certifications*** Minimum AA degree in Information Systems, related field, or equivalent experience* Microsoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plus* Microsoft certifications a plus* ITIL Certified**Location:**ManilaAs a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]