IT Support Analyst Asset Lifecycle

El Camino Health; Mandaluyong; On-site; PHP 350,000 - 520,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking an IT Helpdesk/Desktop specialist to support onboarding/offboarding, imaging laptops, and provisioning equipment for a fast-growing team in Manila.

You will manage CMDB inventories, coordinate with sites for asset disposition, and provide remote and on-site support to executives and staff. A strong customer-service mindset and solid Microsoft tech fluency are essential.

Qualifications

• 3–5 years of hands-on IT Helpdesk & Desktop experience.
• Detail oriented with excellent organizational skills.
• Ability to support Director+ roles including Executives and Executive Admins.
• Excellent customer service mindset and communication with non-technical users.

Responsibilities

• On/Off-boarding logistics and onboarding laptops to new hires.
• Image and deploy laptops; process new hire requests.
• Order work-from-home equipment and conduct New Hire Orientations.
• Process off-boarding and asset recovery, perform machine reimaging.
• Maintain CMDB with hardware/software inventories and allocations.
• Forecast end-of-life assets and coordinate refresh with team.
• Procurement to meet forecasted inventory; report monthly spend.
• License management for software and cloud apps; security tools.
• Provide hardware/software troubleshooting and remote support.
• Mobile support for iPads/iPhones/Android devices.
• Support MDF/IDF rooms and site techs; assist with major incidents.
• Project and new technology deployment support.

Skills

IT Helpdesk

Desktop support

Windows OS

Imaging

Office 365

Customer service

Communication

Remote support

Education

AA degree in Information Systems

Microsoft certifications (MCP/MCSE/MCITP)

HDI certifications

ITIL certification

Tools

MS Office Suite

Imaging solutions

Remote desktop tools

Job description

Career-defining. Life-changing.At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your careerAbout This Role:What You'll Be Doing:On/Off-Boarding logisticsProcess new hire requests, image, and deploy laptops to new hires and perform IT onboardingOrder work from home equipment (if applicable)Perform New Hire OrientationsProcess off-boarding requests, asset recovery, and machine reimagingCMDB ManagementKeep the IT configuration management database up to date with inventories and user allocations of hardware and software assetsBe able to perform or coordinate with sites for e-waste duties and capture proof of proper disposalPerform analysis of asset fleet to forecast end of life assets and to work with the team to refreshProcurementTo ensure that inventory meets forecasted levels and to procure as deficiencies are identifiedTo provide reports of monthly spend to various stakeholdersSoftware and Cloud Application License ManagementMicrosoft Office Suite (Teams, Word, Excel, Power Point, Outlook)AdobeSecurity tools such as Antivirus, Mimecast, etc.BackupRemote controlOther workstation applicationsHardware SupportInstall, configure, repair, and maintain computers, desktop operating systems, software, and peripheralsTroubleshoot network and remote access connectivity issuesMobile support of iPads, iPhones, and AndroidSmart HandsProvide smart hands support for remote iRhythm teamsComfortable with MDF/IDF rooms and equipmentSupport 3rd party site techs as needed (telcos, workstation techs, other technical dispatches, etc.)Project & New Technology SupportAbout YouWhat You Need for this Position3-5 years of hands-on IT Helpdesk & Desktop experienceA successful candidate must be detail oriented and have excellent organizational skillsAbility to support Director+ roles including Executives and Executive AdminsExcellent Customer Service First/Customer compassionate mindsetMust be confident in your technical abilities and be able to communicate effectively with a non-technical end user communityHigh energy and ability to work independently in a very fast growth environmentFlexible in a fast growing and constantly evolving environmentWorking knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365Ability to troubleshoot hardware and software issues effectively and efficientlyAbility to communicate effectively both written and verballySelf-sufficient, self-managed, self-motivated, must be effective working independentlyAbility to take direction from a remote Lead, Manager, etc. and work within a team of techniciansMust have good people skills, working directly with end users both in person and on the phoneMust have shift flexibility to assist with off hours maintenances or Major IncidentsEducation and CertificationsMinimum AA degree in Information Systems, related field, or equivalent experienceMicrosoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plusMicrosoft certifications a plusITIL CertifiedLocation:ManilaAs a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail] iRhythm TechnologiesiRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.Make iRhythm your path forward. Zio, the heart monitor that changed the game.There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [e-mail]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121