IT SUPPORT

Integrated Security and Automation Inc.; Mandaluyong; On-site; PHP 180,000 - 280,000; Full time

Job summary

Integrated Security and Automation Inc. in Metro Manila is seeking an IT Support professional to assist with in-house app/system deployments, hardware and software installation, and end-user support to ensure stable computing infrastructure.

You will troubleshoot applications and hardware, provide practical solutions, document processes, and collaborate across departments. A degree in IT or related field, strong problem solving, and clear communication are essential.

Qualifications

• College or University degree in IT or a related discipline/equivalent experience.
• Strong analytical and problem solving skills.
• Knowledgeable in providing technical and application support.
• Knowledgeable in hardware and software troubleshooting and application installation.
• Strong desire to learn.
• A team player and willing to assist different departments.
• An ability to prioritize and delegate.
• Strong attention to detail and work ethic.
• Good oral and written communication skills.

Responsibilities

• Performs installation, maintenance and support of hardware and software.
• Troubleshoots assigned applications and hardware problem in a timely fashion.
• Provide and/or recommend potential solution for application and hardware faults.
• Polite and professional communication with end-users.
• Rapidly establishing a good working relationship with customers and co-workers.
• Helps users in resolving basic problems and/or concerns.
• Repairing and replacing equipment as necessary.
• Provides documentation and/or checklist as required in support IT services.
• Testing and evaluating new technology.
• Other relevant tasks as required.

Skills

Analytical thinking

Problem solving

Communication skills

Team player

Prioritization

Learning mindset

Education

IT degree or related

Job description

About the role

Provide IT support for ISA's in-house developed app/system deployments. The role involves hardware and software installation, end-user support and ensuring the high-level functions of computing infrastructure.

Key responsibilities

• Performs installation, maintenance and support of hardware and software.

• Troubleshoots assigned applications and hardware problem in a timely fashion.

• Provide and/or recommend potential solution for application and hardware faults.

• Polite and professional communication with end-users.

• Rapidly establishing a good working relationship with customers and co-workers.

• Helps users in resolving basic problems and/or concerns.

• Repairing and replacing equipment as necessary.

• Provides documentation and/or checklist as required in support IT services.

• Testing and evaluating new technology.

• Other relevant tasks as required.

About you

• College or University degree in IT or a related discipline/equivalent experience.

• Strong analytical and problem solving skills.

• Knowledgeable in providing technical and application support.

• Knowledgeable in hardware and software troubleshooting and application installation.

• Strong desire to learn.

• A team player and willing to assist different departments.

• An ability to prioritize and delegate.

• Strong attention to detail and work ethic.

• Good oral and written communication skills.