IT Supervisor | Alabang

WNS Global Services, Inc.; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

WNS Global Services, Inc. is seeking an experienced head of IT Infrastructure in Metro Manila. The role leads a team of hardware, networks, and security professionals, overseeing OS/server deployments and enterprise-wide desktop implementations.

The candidate will ensure smooth data center operations, monitor helpdesk issues, and enforce security and IT governance, including ISO 27001. Strong leadership and cross-team collaboration are essential.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 5+ years in IT management roles with enterprise infrastructure and operations.
• Strong leadership and ability to mentor team members.
• ITIL, PMP or Microsoft certifications are desirable but not required.
• In-depth knowledge of IT systems, networks, security and compliance standards.
• Excellent leadership, communication and problem-solving skills.
• Proven ability to manage projects and coordinate with multiple teams.

Responsibilities

• Overall responsibility for the Infrastructure group to ensure implementation and maintenance of the IT Infrastructure.
• Managing a team of hardware, networks and security professionals.
• Plan and implement organization-wide installations of OS, servers applications, and user Desktop systems.
• Ensure smooth running of Data Center operations and all maintenance activities.
• Monitor helpdesk support and resolution of hardware, networking and systems issues.
• Handle system administration functions such as user access control, backup/restoration, patch, virus and spam management.
• Implement security policies and procedures per ISO 27001 standards.
• Procurement and review of IT products and services; IT Asset Management.
• Coordinate with principals/vendors on IT purchases and technical specifications.

Skills

Leadership

Communication

Problem-solving

IT management

Project management

Education

Bachelor’s degree in IT/CS or related field

Tools

ITIL certification

PMP certification

Microsoft certifications

Job description

Job Description:

• Overall responsibility for the Infrastructure group to ensure implementation and maintenance of the IT Infrastructure.




• Managing a team of hardware, networks and security professionals.




• Plan and implement organization-wide installations of OS, servers applications, and user Desktop systems.




• Ensure smooth working of the Data center operations and all associated maintenance activities.




• Monitoring helpdesk Support, and resolution of hardware, networking and system administration related issues.




• All system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management, etc.




• Implementation of all Security related policies and procedures as per ISO 27001 standards.




• Procurement and review of IT products and services.




• IT Asset Management.




• Coordination with Principals / Vendors on all IT related purchases including laying down technical specifications and selection of HW/Networking components.




• To be actively involved in the selection, training, orientation, and assignment of duties to junior staff in the Infrastructure group.




• Recommending and implementing future planning and development of IT infrastructure resources.




• Helping the Management in developing and implementing stronger policies and procedures forinformation management systems.




• Research current and potential resources and services based on the requirements of a growing firm.




• Keeping abreast of latest developments ininformationprocesstechnologies.




• Monitoring security of alltechnologyresources.

Qualifications:

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science or related field.




• Proven experience (5+ years) in IT management roles, with a focus on enterprise-level infrastructure and operations.




• Strong leadership and managerial skills, with the ability to motivate and mentor team members.




• Relevant certification such as ITIL, PMP, Microsoft certifications or any IT related certifications are highly desirable but not required.




• In-depth knowledge of IT systems, networks, security, and compliance standards.




• Excellent leadership, communication and problem-solving skills.




• Proven ability to manage projects, coordinate with various teams and handle complex technical issues.