IT Support

IDEMIA; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

IDEMIA is seeking an experienced IT Support professional to install, maintain, and optimize the Manila Service Center's IT infrastructure. You will manage network servers, backups, desktops, and end-user computing assets, ensuring robust system availability and security.

Responsibilities include troubleshooting LAN/WAN networks, Windows servers, and VMware environments, along with enforcing IT policies and security controls.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Minimum of 5 years of relevant IT infrastructure and support experience, including hands‑on LAN administration and server management.
• Strong experience in LAN administration, Windows Server administration, network troubleshooting, and VMware virtualization environments.
• Proven knowledge of network security, backup and recovery, IT asset management, and end-user support within a corporate environment.
• Excellent problem-solving, stakeholder management, and communication skills, with the ability to manage multiple priorities and provide high-quality user support.
• Willing to work full-onsite at our Makati office.

Responsibilities

• Manage and maintain the Manila Service Center's IT infrastructure, including network servers, internet connectivity, backup systems, desktops, laptops, and end-user computing assets.
• Administer, monitor, and troubleshoot LAN/WAN networks, Windows servers, VMware environments, and related infrastructure to ensure optimal system availability and performance.
• Provide timely technical support, installation, configuration, and issue resolution for hardware, software, network, and security-related concerns.
• Implement, enforce, and continuously improve IT policies, procedures, and security controls to ensure compliance with corporate, legal, and regulatory requirements.
• Proactively identify, assess, and mitigate IT infrastructure risks, vulnerabilities, and security incidents while promoting cybersecurity awareness across the organization.
• Lead and support IT projects, system implementations, and technology enhancement initiatives to improve service quality, operational efficiency, and SLA performance.
• Partner with business stakeholders, department leaders, and external service providers to evaluate technology needs, recommend solutions, and ensure effective IT service delivery.

Skills

IT infrastructure

LAN administration

Network troubleshooting

Stakeholder management

Communication

End-user support

Education

Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field

Tools

VMware virtualization

Windows Server

Job description

Job description:
TheIT Support installs and maintains operating systems, applications, servers, virtualization, network devices and backup systems to ensure stable performance.

Responsibilities

• Manage and maintain the Manila Service Center's IT infrastructure, including network servers, internet connectivity, backup systems, desktops, laptops, and end-user computing assets.
• Administer, monitor, and troubleshoot LAN/WAN networks, Windows servers, VMware environments, and related infrastructure to ensure optimal system availability and performance.
• Provide timely technical support, installation, configuration, and issue resolution for hardware, software, network, and security-related concerns.
• Implement, enforce, and continuously improve IT policies, procedures, and security controls to ensure compliance with corporate, legal, and regulatory requirements.
• Proactively identify, assess, and mitigate IT infrastructure risks, vulnerabilities, and security incidents while promoting cybersecurity awareness across the organization.
• Lead and support IT projects, system implementations, and technology enhancement initiatives to improve service quality, operational efficiency, and SLA performance.
• Partner with business stakeholders, department leaders, and external service providers to evaluate technology needs, recommend solutions, and ensure effective IT service delivery.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Minimum of5 years of relevant IT infrastructure and support experience, including hands‑on LAN administration and server management.
• Strong experience inLAN administration, Windows Server administration, network troubleshooting, and VMware virtualization environments.
• Proven knowledge of network security, backup and recovery, IT asset management, and end-user support within a corporate environment.
• Excellent problem-solving, stakeholder management, and communication skills, with the ability to manage multiple priorities and provide high-quality user support
• Wiling to work full-onsite at our Makati office.