Senior IT Manager | Alabang Site

WNS Global Services, Inc.; Muntinlupa; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

WNS Global Services, Inc. in Metro Manila seeks an experienced IT Infrastructure Manager to lead the Infrastructure group and ensure the robust implementation and maintenance of the organization’s IT backbone.

You will manage a team of hardware, networks and security professionals, plan OS/server deployments, oversee data center operations, and coordinate with vendors for IT assets and services. The role emphasizes ISO 27001 security policy implementation and mentoring junior staff.

Qualifications

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science or related field.
• Proven experience (5+ years) in IT management roles, with a focus on enterprise-level infrastructure and operations.
• Strong leadership and managerial skills, with the ability to motivate and mentor team members.
• Relevant certification such as ITIL, PMP, Microsoft certifications or any IT related certifications are highly desirable but not required.
• In-depth knowledge of IT systems, networks, security, and compliance standards.
• Excellent leadership, communication and problem-solving skills.
• Proven ability to manage projects, coordinate with various teams and handle complex technical issues.

Responsibilities

• Oversee the Infrastructure group to ensure IT infrastructure implementation and maintenance.
• Manage hardware, networks and security professionals.
• Plan organization-wide OS, server applications, and user desktop installations.
• Ensure smooth data center operations and maintenance.
• Monitor helpdesk, and resolve hardware, networking and system administration issues.
• Handle system administration tasks like user access, backups, patch management, and virus/spam management.
• Implement ISO 27001 security policies and procedures.
• Procure IT products/services; IT asset management.
• Coordinate with vendors on IT purchases and technical specifications.
• Mentor junior staff and assign duties within the Infrastructure group.
• Plan future IT infrastructure development and policies.

Skills

IT leadership

Team mentorship

Project management

Problem solving

Communication

Information security

Strategic planning

Education

Bachelor's degree in Information Technology / Computer Science

Tools

Server administration

Data center operations

Networking

Backup & restoration

Job description

Job Description:

• Overall responsibility for the Infrastructure group to ensure implementation and maintenance of the IT Infrastructure.




• Managing a team of hardware, networks and security professionals.




• Plan and implement organization-wide installations of OS, servers applications, and user Desktop systems.




• Ensure smooth working of the Data center operations and all associated maintenance activities.




• Monitoring helpdesk Support, and resolution of hardware, networking and system administration related issues.




• All system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management, etc.




• Implementation of all Security related policies and procedures as per ISO 27001 standards.




• Procurement and review of IT products and services.




• IT Asset Management.




• Coordination with Principals / Vendors on all IT related purchases including laying down technical specifications and selection of HW/Networking components.




• To be actively involved in the selection, training, orientation, and assignment of duties to junior staff in the Infrastructure group.




• Recommending and implementing future planning and development of IT infrastructure resources.




• Helping the Management in developing and implementing stronger policies and procedures forinformation management systems.




• Research current and potential resources and services based on the requirements of a growing firm.




• Keeping abreast of latest developments ininformationprocesstechnologies.




• Monitoring security of alltechnologyresources.

Qualifications:

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science or related field.




• Proven experience (5+ years) in IT management roles, with a focus on enterprise-level infrastructure and operations.




• Strong leadership and managerial skills, with the ability to motivate and mentor team members.




• Relevant certification such as ITIL, PMP, Microsoft certifications or any IT related certifications are highly desirable but not required.




• In-depth knowledge of IT systems, networks, security, and compliance standards.




• Excellent leadership, communication and problem-solving skills.




• Proven ability to manage projects, coordinate with various teams and handle complex technical issues.