IT Specialist - Software

Private Advertiser; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Private Advertiser seeks an IT Support Specialist to maintain computing environments, assist users, and ensure data integrity across systems. You will install, configure, and troubleshoot hardware and software, monitor performance, and support Retail Pro and other applications.

The role requires work onsite at BGC, Taguig, with collaboration across departments and vendors. You will document issues, provide user training, and contribute to system upgrades and security practices, ensuring reliable

Qualifications

• Bachelor's degree in IT, CS or CE or related field.
• Experience in IT support, software apps, system administration, or programming.
• Knowledge of Retail Pro (RPro) is an advantage.
• Familiar with hardware, software, network troubleshooting, and databases.
• Experience in data processing, reports, monitoring, and application support.
• Basic knowledge of software development and programming is a plus.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and ability to work both independently and in a team.

Responsibilities

• Provide technical support to users for hardware, software, apps, and systems.
• Install, configure, maintain, and troubleshoot computers and peripherals.
• Assist in implementation, maintenance, and enhancement of business applications.
• Process and maintain application and user data accurately and timely.
• Generate and submit IT reports as required.
• Monitor system performance and identify issues affecting operations.
• Ensure data accuracy, security, and integrity of systems.
• Assist in software development, testing, and system enhancements.
• Provide technical support for Retail Pro and related applications.
• Assist in software updates, system upgrades, and configuration.
• Document IT assets, systems, issues, and troubleshooting activities.
• Conduct user orientation, training, and knowledge transfer.
• Coordinate with vendors and service providers for IT concerns.
• Assist in monitoring network connectivity and IT infrastructure.
• Follow IT security and data protection policies.
• Support different departments to ensure smooth IT operations.
• Perform other IT-related tasks as assigned.

Skills

Troubleshooting

Analytical thinking

Communication skills

Teamwork

Attention to detail

Independent work

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Computer Engineering

Tools

Retail Pro (RPro)

Database management

Job description

JOB OBJECTIVE
To provide technical support and maintain the company’s computing environment, applications, systems, and IT infrastructure by identifying system requirements, troubleshooting issues, monitoring system performance, and ensuring the availability, accuracy, and integrity of IT systems and data.
MAJOR DUTIES AND RESPONSIBILITIES

1. Provide technical support to users for hardware, software, applications, and system-related concerns.

2. Install, configure, maintain, and troubleshoot computers, software, peripherals, and other IT equipment.

3. Assist in the implementation, maintenance, and enhancement of business applications and systems.

4. Process, update, and maintain application and user data accurately and timely.

5. Generate and submit regular, ad-hoc, and other IT-related reports accurately and within required deadlines.

6. Monitor system performance and identify issues that may affect business operations.

7. Ensure the accuracy, security, and integrity of system and application data.

8. Assist in software development, programming, testing, system enhancements, and troubleshooting as required.

9. Provide technical support for RPro (Retail Pro) and other retail-related applications, if applicable.

10. Assist in software updates, system upgrades, installations, and configuration.

11. Maintain proper documentation of IT assets, systems, applications, issues, and troubleshooting activities.

12. Conduct user orientation, training, and knowledge transfer as needed.

13. Coordinate with third-party vendors and service providers for IT-related concerns when necessary.

14. Assist in monitoring and maintaining network connectivity and other IT infrastructure.

15. Observe and implement company policies and procedures related to IT security and data protection.

16. Provide timely assistance to different departments to ensure smooth IT operations.

17. Perform other IT-related tasks and responsibilities as may be assigned from time to time.

QUALIFICATIONS:
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- With relevant experience in IT support, software applications, system administration, or programming.
- Knowledge or experience in RPro (Retail Pro) retail software solution is an advantage.
- Knowledge of hardware, software, network troubleshooting, database management, and system applications.
- Experience in data processing, report generation, system monitoring, and application support.
- Basic knowledge of software development and programming is an advantage.
- Strong analytical, troubleshooting, and problem-solving skills.
- Good attention to detail, particularly in maintaining accurate system data and reports.
- Good communication and interpersonal skills.
- Able to work independently and as part of a team.
- Organized, proactive, and capable of handling multiple tasks and priorities.
- Willing to provide user support, training, and knowledge transfer when required.
- Willing to work onsite and provide support to different departments and company locations as needed.
- Willing to perform other IT-related duties as assigned.

Location: BGC, Taguig