IT Specialist (Senior)

HRTx Inc; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

HRTx Inc is seeking an experienced IT Support Operations Leader in the Philippines to oversee daily IT support activities, mentor staff, and ensure SLA-compliant resolutions. You will manage networks, hardware, software, and system configurations while driving security and performance improvements.

The role requires a Bachelor's degree in IT/CS and at least 5 years in IT support with a supervisory background. Strong knowledge of ITSM tools and ticketing systems is expected.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• At least 5 years of IT support experience, with supervisory or leadership roles.
• Strong knowledge of hardware, software, networking and systems administration.
• Experience with IT service management tools and ticketing systems.

Responsibilities

• Oversee and manage daily IT support activities, including hardware, software, and network troubleshooting.
• Supervise, mentor, and support IT support staff to ensure high performance and service quality.
• Monitor IT systems, networks, and infrastructure to ensure performance and security; support upgrades and integrations.
• Maintain documentation and prepare reports on IT performance, incidents, and system status.

Skills

Leadership

ITSM tools

Networking

Systems admin

Education

Bachelor's degree in IT or CS

Tools

Ticketing systems

Job description

Key Responsibilities

IT Support Operations

• Oversee and manage daily IT support activities, including hardware, software, and network troubleshooting
• Ensure timely resolution of technical issues and service requests in line with SLAs
• Act as an escalation point for complex technical concerns

People Management

• Supervise, mentor, and support IT support staff to ensure high performance and service quality
• Conduct regular performance evaluations, coaching, and training sessions
• Assign tasks, manage workloads, and ensure proper team coverage

Systems & Infrastructure Support

• Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and security
• Support system upgrades, implementations, and integrations
• Manage user accounts, access controls, and system configurations

Administrative & Documentation

• Maintain accurate documentation of IT processes, systems, and troubleshooting procedures
• Prepare reports on IT support performance, incidents, and system status
• Manage IT inventory, asset tracking, and procurement of IT equipment

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or any related field
• At least 5 years of experience in IT support, with experience in a supervisory or leadership role
• Strong technical knowledge of hardware, software, networking, and systems administration
• Experience with IT service management tools (e.g., ticketing systems)