IT Specialist (Laoag City)

Rapid Tech; Laoag; On-site; PHP 240,000 - 420,000; Full time

Job summary

Rapid Tech is seeking an IT Specialist to provide end-user IT support and maintain computer systems for the Laoag City Project. You will troubleshoot desktops, laptops, printers, and peripherals, perform preventive maintenance, and resolve technical issues to minimize downtime.

The role requires a graduate in Information Technology or Computer Science, experience in IT End-User Support (preferably in a BPO), basic networking knowledge, and a willingness to travel or report onsite as required.

Qualifications

• Graduation in IT, CS, or related field.
• Experience in IT end-user support, preferably in BPO.
• Hardware troubleshooting and preventive maintenance.
• Familiar with Windows OS and peripherals.
• Willing to travel or onsite as required.

Responsibilities

• Provide first-level IT technical support to end users.
• Troubleshoot hardware issues with desktops, laptops, printers.
• Install, configure, repair, and maintain hardware.
• Set up workstations and basic network connections.
• Support BPO operations with reliable IT equipment.
• Respond to on-call requests and escalate when needed.
• Conduct regular maintenance of IT equipment.
• Maintain inventory of IT assets.
• Document issues and resolutions.
• Ensure compliance with IT policies and security standards.

Skills

End-user support

Hardware troubleshooting

Customer service

Networking basics

Education

Bachelor's in Information Technology

Job description

The IT Specialist will provide technical assistance and IT support to project employees, ensuring the smooth operation of computer systems, hardware, and other IT equipment. The role focuses on end-user support, hardware troubleshooting, preventive maintenance, and resolving technical issues to minimize operational downtime.

Key Responsibilities

1. Provide first-level IT technical support to end users, assisting with hardware, software, and connectivity issues.

2. Troubleshoot, diagnose, and resolve computer hardware problems involving desktops, laptops, printers, monitors, and other IT peripherals.

3. Perform hardware installation, configuration, repair, and preventive maintenance.

4. Assist in setting up workstations, including computer units, peripherals, and basic network connections.

5. Provide technical support for BPO operations, ensuring employees have functional IT equipment and reliable technical assistance.

6. Respond promptly to on-call technical support requests and escalade complex issues when necessary.

7. Conduct regular checking and maintenance of IT equipment to ensure optimal performance.

8. Maintain an inventory of IT assets, equipment, and peripherals assigned to the project.

9. Document technical issues, troubleshooting activities, and resolutions.

10. Ensure compliance with company IT policies, procedures, and information security standards.

Qualifications and Requirements

• Graduate of Information Technology, Computer Science, or any related course.

• With experience in IT End-User Support, preferably in a BPO environment.

• Knowledgeable in IT hardware troubleshooting, repair, and maintenance.

• Familiar with desktop and laptop configuration, Windows OS, printers, and other IT peripherals.

• Basic knowledge of LAN connectivity, networking, and internet troubleshooting.

• Good problem-solving, communication, and customer service skills.

• Ability to work independently and respond to urgent technical concerns.

• Willing to provide on-call IT support for the Laoag City Project.

• Willing to travel or report onsite as required by project operations.