IT Specialist (Cagayan de Oro)

Rapid Tech; Philippines; On-site; PHP 300,000 - 460,000; Full time

Job summary

Rapid Tech is seeking an IT Specialist to provide technical assistance and IT support to project employees, ensuring smooth operation of computer systems, hardware, and IT equipment.

The role emphasizes end-user support, hardware troubleshooting, preventive maintenance, and timely resolution of issues to minimize downtime, with on-call availability for the Cagayan de Oro Project and potential onsite travel.

Qualifications

• Graduate of Information Technology, Computer Science, or related course.
• Experience in IT End-User Support, preferably in a BPO.
• Knowledgeable in IT hardware troubleshooting, repair and maintenance.
• Familiar with desktop/laptop configuration and Windows OS.
• Basic LAN connectivity and network troubleshooting knowledge.
• Strong problem-solving and customer-service orientation.
• Willing to provide on-call IT support for projects and travel onsite.

Responsibilities

• Provide first-level IT technical support to end users, assisting with hardware, software, and connectivity issues.
• Troubleshoot, diagnose, and resolve computer hardware problems involving desktops, laptops, printers, monitors, and other IT peripherals.
• Perform hardware installation, configuration, repair, and preventive maintenance.
• Assist in setting up workstations, including computer units, peripherals, and basic network connections.
• Provide technical support for BPO operations, ensuring employees have functional IT equipment and reliable technical assistance.
• Respond promptly to on-call technical support requests and escalate complex issues when necessary.
• Conduct regular checking and maintenance of IT equipment to ensure optimal performance.
• Maintain an inventory of IT assets, equipment, and peripherals assigned to the project.
• Document technical issues, troubleshooting activities, and resolutions.
• Ensure compliance with company IT policies, procedures, and information security standards.

Skills

IT End-User Support

Hardware Troubleshooting

Windows OS Proficiency

Networking Basics

On-Call Support

Communication Skills

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Job Summary

The IT Specialist will provide technical assistance and IT support to project employees, ensuring the smooth operation of computer systems, hardware, and other IT equipment. The role focuses on end-user support, hardware troubleshooting, preventive maintenance, and resolving technical issues to minimize operational downtime.

Key Responsibilities

1. Provide first-level IT technical support to end users, assisting with hardware, software, and connectivity issues.

2. Troubleshoot, diagnose, and resolve computer hardware problems involving desktops, laptops, printers, monitors, and other IT peripherals.

3. Perform hardware installation, configuration, repair, and preventive maintenance.

4. Assist in setting up workstations, including computer units, peripherals, and basic network connections.

5. Provide technical support for BPO operations, ensuring employees have functional IT equipment and reliable technical assistance.

6. Respond promptly to on-call technical support requests and escalates complex issues when necessary.

7. Conduct regular checking and maintenance of IT equipment to ensure optimal performance.

8. Maintain an inventory of IT assets, equipment, and peripherals assigned to the project.

9. Document technical issues, troubleshooting activities, and resolutions.

10. Ensure compliance with company IT policies, procedures, and information security standards.

Qualifications and Requirements

• Graduate of Information Technology, Computer Science, or any related course.

• With experience in IT End-User Support, preferably in a BPO environment.

• Knowledgeable in IT hardware troubleshooting, repair, and maintenance.

• Familiar with desktop and laptop configuration, Windows OS, printers, and other IT peripherals.

• Basic knowledge of LAN connectivity, networking, and internet troubleshooting.

• Good problem-solving, communication, and customer service skills.

• Ability to work independently and respond to urgent technical concerns.

• Willing to provide on-call IT support for the Cagayan de Oro Project.

• Willing to travel or report onsite as required by project operations.