On-Call IT Support Specialist - Laoag Project

Rapid Tech; Laoag; On-site; PHP 240,000 - 420,000; Full time

Job summary

Rapid Tech is seeking an IT Specialist to provide end-user IT support and maintain computer systems for the Laoag City Project. You will troubleshoot desktops, laptops, printers, and peripherals, perform preventive maintenance, and resolve technical issues to minimize downtime.

The role requires a graduate in Information Technology or Computer Science, experience in IT End-User Support (preferably in a BPO), basic networking knowledge, and a willingness to travel or report onsite as required.

Qualifications

• Graduation in IT, CS, or related field.
• Experience in IT end-user support, preferably in BPO.
• Hardware troubleshooting and preventive maintenance.
• Familiar with Windows OS and peripherals.
• Willing to travel or onsite as required.

Responsibilities

• Provide first-level IT technical support to end users.
• Troubleshoot hardware issues with desktops, laptops, printers.
• Install, configure, repair, and maintain hardware.
• Set up workstations and basic network connections.
• Support BPO operations with reliable IT equipment.
• Respond to on-call requests and escalate when needed.
• Conduct regular maintenance of IT equipment.
• Maintain inventory of IT assets.
• Document issues and resolutions.
• Ensure compliance with IT policies and security standards.

Skills

End-user support

Hardware troubleshooting

Customer service

Networking basics

Education

Bachelor's in Information Technology

Job description

Rapid Tech is seeking an IT Specialist to provide end-user IT support and maintain computer systems for the Laoag City Project. You will troubleshoot desktops, laptops, printers, and peripherals, perform preventive maintenance, and resolve technical issues to minimize downtime.

The role requires a graduate in Information Technology or Computer Science, experience in IT End-User Support (preferably in a BPO), basic networking knowledge, and a willingness to travel or report onsite as required.