IT Specialist

Philippine Business for Social Progress Inc.; Mandaluyong; On-site; PHP 335,000 - 502,000; Part time

Job summary

Philippine Business for Social Progress Inc. is seeking an IT Support Specialist to install, configure, and maintain desktops, laptops, printers, and servers. You will troubleshoot hardware, software, and network issues, assist users, and support new application rollouts.

A 1–2 year track record in technical support is preferred, with knowledge of Fortinet, Cisco, G-Suites, Windows Server and AD. Based in Mandaluyong, the role is project-based through 2026, focusing on reliable IT operations and

Qualifications

• Education: Bachelor's degree in Computer Science, IT, or related field.
• Experience: 1–2 years in technical support.
• Skills: Fortinet, Cisco devices, G-Suites, Windows Server, AD.
• Area: Citynet Central, Mandaluyong City.
• Contract: Project-based through December 31, 2026.

Responsibilities

• Set up and configure desktops, laptops, and printers.
• Install and configure software and security tools.
• Monitor and maintain firewall and antivirus software.
• Manage Internet, LAN/WLAN, and servers installation and config.
• Provide office application support and troubleshoot hardware issues.
• Diagnose and repair faults and resolve network problems.
• Assist customers to identify root causes and provide feedback.
• Support rollout of new applications and document procedures.
• Handle multiple cases concurrently and perform safety checks.

Skills

Technical support

Customer service

Network troubleshooting

Education

Bachelor's degree in Computer Science or IT

Tools

Fortinet Management

Cisco Networking Devices

G-Suites

Windows Servers

Active Directory

Job description

DUTIES AND RESPONSIBILITIES

1. Sets up and configures desktops, laptops, and printers

2. Installs and configures computer software

3. In charge of the installation, configuration, monitoring, andmaintenance of firewall and antivirus software

4. In charge of the installation, configuration, monitoring, andmaintenance of Internet, LAN/WLAN, and servers

5. Provides office application support

6. Troubleshoots and resolves issues with hardware, software, and network

7. Identifying hardware and software solutions

8. Troubleshooting technical issues

9. Diagnosing and repairing faults

10. Resolving network issues

11. Installing and configuring hardware and software

12. Speaking to customers to quickly get to the root of their problem

13. Providing timely and accurate customer feedback

14. Talking customers through a series of actions to resolve a problem

15. Following up with clients to ensure the problem is resolved

16. Replacing or repairing the necessary parts

17. Supporting the roll-out of new applications

18. Providing support in the form of procedural documentation

19. Managing multiple cases at one time

20. Testing and evaluating new technologies

21. Conducting electrical safety checks on equipment

MINIMUM QUALIFICATION GUIDELINES

Education : Bachelor’s degree in Computer Science,Information Technology, or relatedprograms/courses

Experience : At least 1-2 years’ experience astechnical support

Other / Special Skills : Knowledge on Fortinet Management, Cisco Networking Devices, G-Suites, Windows Servers, Active Directory.

Area of Assignment: Citynet Central, Mandaluyong City

Contract Type: Project-Based (until December 31, 2026)