Mid-Level IT Service Desk Specialist

Computer Aid; Manila; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Computer Aid is seeking a Mid-Level Technical Support Analyst to provide end-user support and assist in IT Service Operations. The role is full-time and onsite in Ermita, Manila, Philippines.

You will handle incident management, desktop and asset support, onboarding/offboarding, and infrastructure tasks, while maintaining accurate documentation and contributing to service improvements. The ideal candidate has experience with end-user computing, ITSM platforms (Freshservice), and Microsoft 365,

Qualifications

• Experience providing end-user IT support.
• Familiarity with ITSM processes and service desks.
• Ability to document issues and resolutions clearly.

Responsibilities

• Provide first-level IT support for incidents and service requests.
• Assist with hardware, software, OS, printing, connectivity issues.
• Manage onboarding/offboarding and asset tracking.
• Support asset management, and inventory documentation.
• Assist in infrastructure and endpoint maintenance.
• Document support activities and generate reports.

Skills

End-user support

Incident management

ITSM

Freshservice

Desktop support

Asset management

Documentation

Communication

Tools

Freshservice ITSM

Microsoft 365

Job description

Computer Aid is seeking a Mid-Level Technical Support Analyst to provide end-user support and assist in IT Service Operations. The role is full-time and onsite in Ermita, Manila, Philippines.

You will handle incident management, desktop and asset support, onboarding/offboarding, and infrastructure tasks, while maintaining accurate documentation and contributing to service improvements. The ideal candidate has experience with end-user computing, ITSM platforms (Freshservice), and Microsoft 365,