End-User Computing IT Specialist — Onsite, Growth & Perks

Manatal; Parañaque; On-site; PHP 360,000 - 520,000; Full time

Benefits offered by this job

Healthcare on day one

Bonuses

Paid time-off

Group life insurance

Job summary

MicroSourcing is seeking an IT Specialist for End-User Computing Group (EUCG) to deliver 1st level technical support and manage end-user devices. You will assist users with IT asset requests, maintain asset inventory, and ensure security and compliance across computing environments.

The role emphasizes troubleshooting, documentation in FreshService, and adherence to SLA commitments, with onsite working arrangements in Paranaque City and dayshift scheduling.

Qualifications

• Fresh graduates are encouraged to apply.
• 0-1 year of relevant work experience preferred; candidates with up to 6 months welcome to apply.
• Bachelor's/College Degree in Information Technology, Computer Science, or any IT-related course.
• Basic knowledge of Windows, macOS, and Linux operating systems, especially in desktop and endpoint setup and support.
• Strong interpersonal, communication, and customer service skills.
• Experience in Call Center, BPO, Systems Integrator (SI), or IT Service Provider environment is highly preferred.

Responsibilities

• Provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service.
• Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software, troubleshooting).
• Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices).
• Respond to technical inquiries from internal and external customers and help them resolve any hardware or software problems.
• Log all handled IT requests and IT incidents in FreshService and maintain full documentation.
• Adhere to the IT's SLA commitments for IT Service Requests and IT Incidents in FreshService ITSM.
• Adhere to the assigned IT Shift Support schedule by the IT Supervisor/Manager for EUCG.

Skills

Customer service

Communication

Analytical thinking

Organizational skills

Problem solving

Multitasking

Team collaboration

Education

BSc in IT or related field

Tools

FreshService

Job description

MicroSourcing is seeking an IT Specialist for End-User Computing Group (EUCG) to deliver 1st level technical support and manage end-user devices. You will assist users with IT asset requests, maintain asset inventory, and ensure security and compliance across computing environments.

The role emphasizes troubleshooting, documentation in FreshService, and adherence to SLA commitments, with onsite working arrangements in Paranaque City and dayshift scheduling.