IT Service Desk Analyst

Recruitify_HR; Manila; On-site; PHP 446,400 - 502,200; Full time

Job summary

An IT recruitment agency in Manila seeks a tech support expert to provide first-line support for IT-related issues and manage service requests effectively. Candidates should possess a Bachelor's degree in Computer Science or a related field, along with 3–5 years of experience in IT support. Strong problem-solving abilities and communication skills are essential for this role, which offers a competitive package up to 45K.

Qualifications

• 35 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks effectively.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Maintain documentation for all service desk activities.
• Assist in the training of users on software and hardware configurations.
• Collaborate with other IT teams to improve service delivery.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving skills

Excellent communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in a related field

Job description

Description

Provide first-line support for IT-related issues, resolving them in a timely manner.

Manage service requests, incidents, and problems to ensure user satisfaction.

Maintain documentation for all service desk activities and ensure accurate reporting.

Assist in the training of users on various software and hardware configurations.

Collaborate with other IT teams to improve service delivery and user experience.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: 35 years of experience in IT service desk or support roles.
• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
• Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
• Qualities and Traits: Strong problem-solving skills and excellent communication abilities.

Are you a tech support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to 45K!

Apply

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