IT Service Desk Analyst

Recruitify_HR; Makati; On-site; PHP 457,002 - 547,398; Full time

Job summary

A leading recruitment agency in Metro Manila is seeking a Tech Support expert to provide first-line IT support and manage service requests. The ideal candidate has 3-5 years of experience in IT service desk roles with a Bachelor's degree in a related field. Responsibilities include troubleshooting IT issues, maintaining service documentation, and collaboration with IT teams to enhance user experience. Competitive package up to 45K awaits the right candidate. Apply directly to our recruitment team.

Qualifications

• 3-5 years of experience in IT service desk or support roles.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Provide first-line support for IT-related issues, resolving them in a timely manner.
• Manage service requests, incidents, and problems to ensure user satisfaction.
• Maintain documentation for all service desk activities and ensure accurate reporting.

Skills

Service desk operations

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science, Information Technology or related field

Job description

Overview

Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with other IT teams to improve service delivery and user experience.

Requirements

• Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience Level: 35 years of experience in IT service desk or support roles.
• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
• Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
• Qualities and Traits: Strong problem‑solving skills and excellent communication abilities.

Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to 45K!

Ready to apply? Click "Send Message" to chat with our recruitment team directly!