IT Service Desk Analyst. Salary upto 45K. Virtual Interview.

Gratitude Philippines; Mandaluyong; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Job summary

A technology services provider in the Philippines, located in Mandaluyong, is seeking an IT Service Desk Analyst with 5-8 years of experience. The role involves providing first-line support for IT issues, managing support tickets, and troubleshooting hardware and software problems. Candidates should possess a Bachelor's degree in Information Technology and excellent communication skills. This full-time position includes a virtual interview process and offers a competitive salary up to 45K.

Qualifications

• 5–8 years of relevant experience in IT support or service desk roles.
• Proven ability to multitask and prioritize effectively in a dynamic environment.
• Ability to work in a virtual environment and adapt to flexible working hours.

Responsibilities

• Provide first-line support to end-users regarding IT issues and inquiries.
• Manage and resolve support tickets in a timely manner.
• Assist in troubleshooting hardware and software problems.

Skills

Strong problem-solving skills

Excellent communication skills

Ability to work under pressure

Education

Bachelor's degree in Information Technology or related field

Job description

IT Service Desk Analyst. Salary upto 45K. Virtual Interview.

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

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Description

• Provide first-line support to end-users regarding IT issues and inquiries.
• Manage and resolve support tickets in a timely manner while ensuring quality service.
• Assist in troubleshooting hardware and software problems and escalate to appropriate teams when necessary.
• Document all interactions and resolutions in the ticketing system to maintain an accurate knowledge base.
• Collaborate with IT staff to implement system upgrades and improvements.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
• Experience Level: 5–8 years of relevant experience in IT support or service desk roles.
• Skills and Competencies: Strong problem-solving skills and ability to work under pressure.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Proven ability to multitask and prioritize effectively in a dynamic environment.
• Working Conditions: Ability to work in a virtual environment and adapt to flexible working hours.

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