IT Service Desk Analyst – Korean Bilingual

Stark Asia Solutions Inc.; Quezon City; On-site; PHP 1,141,000 - 1,367,000; Full time

Benefits offered by this job

Night differential pay

Day 1 HMO coverage

Career growth opportunities

Job summary

Stark Asia Solutions Inc. is hiring an IT Service Desk Analyst for onsite work in Quezon City. You will provide first-level support to Korean-speaking and global end-users, troubleshoot hardware and software issues, and log tickets in ITSM systems while adhering to SLAs.

The role requires strong language skills in Korean and English, plus at least 1 year in an international IT helpdesk or service desk environment. Onsite work is expected in Quezon City with growth opportunities.

Qualifications

• High School graduate required.
• Fluency in Korean and English (written and spoken).
• At least 1 year in an international IT service desk or helpdesk role.

Responsibilities

• Provide first-level technical support to Korean-speaking and global end-users.
• Log and track tickets in ITSM systems, meeting SLAs.
• Troubleshoot hardware and software issues and escalate when needed.
• Maintain MIS and resolution logs, update stakeholders, and seek process improvements.

Skills

Korean language

English language

Customer service

Education

High School diploma

Tools

ITSM systems

Job description

As an IT Service Desk Analyst, you will provide first-level technical support to Korean-speaking and global end-users, troubleshooting hardware and software issues, logging tickets in ITSM systems, and meeting service level agreements (SLAs).

Salary Package: Up to ₱112,400 package

Additional Perks: Night differential pay, Day 1 HMO coverage, and comprehensive career growth opportunities!

Work Setup: Onsite - Quezon City

Responsibilities

• Provide primary user support and customer service by responding promptly to queries via calls, portals, emails, and chats.
• Accurately log all service desk tickets using defined tracking software while strictly maintaining scorecards regarding Turnaround Time (TAT), SLAs, and targets.
• Troubleshoot hardware, software, and other equipment issues, managing queries to resolution or escalating them according to established helpdesk frameworks.
• Maintain regular MIS and resolution logs, follow up with customers, record problem resolutions, and channel customer feedback to the appropriate internal teams.
• Identify and suggest continuous improvements on internal processes and operating procedures.

Qualifications

• High School or Senior High School Graduate.
• Proficient in both Korean and English languages (written and verbal).
• At least 1 year of international experience in an IT Service Desk, IT Helpdesk, or IT Technical Support role.
• Solid knowledge of software and hardware troubleshooting with strong customer service and communication skills.
• Experience with other IT tools is a distinct advantage; must be willing to work onsite in Quezon City as soon as possible.